Engineering Manager

3 days ago

Mumbai, Maharashtra, India Route Mobile Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year

ABOUT USEstablished in 2004, Route Mobile Limited is a publicly listed company and among the leading Cloud Communications Platform service provider offering Communication Platform as a Service (CPaaS) solutions. We cater to enterprises, over-the-top (OTT) players, as well as mobile network operators (MNO) and we have a diverse enterprise client base across a broad range of industries including but not limited to BFSI, Retail, Travel, & Ecommerce. We offer a comprehensive suite of customer- centric services and solutions on CXPaaS stack which include Enhanced Business Messaging, Voice, Email, Identity, SMS filtering, Analytics & Monetization.

Our focus on Customer Experience is driven by InnovationJob Summary:The Manager of Engineering will manage and lead the development team (Chatbot team). Duties/Responsibilities:

  • Specialising in python with django and flask framework.
  • Stakeholder management - to manage client and internal expectations.

Communicating thestatus of the project, shrewd in negotiating timelines and tactful in managing escalations.

  • Understanding client requirements and helping clients in solutioning.
  • Manage day today chatbot operations and management of chatbot builder and live agentplatform.
  • Organising and prioritising projects.
  • Possess leadership skills to mentor, motivate and build a strong team.
  • Focus and investing time on R&D for building innovative and advanced features.
  • Possess product management skillsTechnical Skills/Abilities:
  • Python with Django and Flask frameworks.
  • Proficient AWS cloud
  • Hands on Relational and nosql databases example postgres, mongo db, redis
  • Ability to build functional, efficient, fault tolerant and scalable application
  • Logical skills
  • GenAI and chatbot domain expertise
  • Expertise in Chatbot development using the Rasa framework.
  • Working with NLP engine like AWS lex
  • Experience of Architectural practices like Scalability, Resilience, High Performance,Horizontal scalability, Security, Cost control and Fault tolerant platforms.
  • Knowledge in frontend and app development using flutter
  • AWS Skills expected: EC2, EBS, EFS, DocumentDB, RDS, Lambda function, S3, ECS etc.
  • Well versed with Git, experience of using GitLab or GitHub.

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