Openings For International Email

2 weeks ago

Chennai Coimbatore, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Dear Candidates,

Greetings from NTT DATA

In these roles, you will be responsible for:

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
  • Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
  • Processing and logging incoming chats/emails into the CRM system.
  • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
  • Coordinating training and mentoring activities for new team members.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Required Skills for this role include:

  • Candidate should have a minimum of 1-5 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
  • Possesses excellent verbal and written communication skills
  • 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • Typing speed of 35 wpm.
  • Ready to work complete night shifts

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