Unit Manager
20 hours ago
Job Purpose
One Web is one of the three large pieces of the company.
- s omnipresence strategy and the most important.
- It is an integrated platform offering a portfolio of products covering payments, cards, wallets, loans, deposits, mutual funds, and loans on lifestyle products ranging from consumer durables to home furnishing.
- One Web platform will integrate our home-grown ecommerce store, insurance marketplace, investment marketplace, payments engine including BBPS and offer a consumer-tech experience to our customers.
- It will be a dynamic digital platform which will be hyper-personalized for each customer and provide the right nudges across multiple channels to start, resume or finish the journey.
- This is a managerial position where you.
- ll be the custodian of customer journey experiences on the One Web.
- Analyse and synthesize data via UX research, usability testing, heuristic evaluation, functional and factual testing, data analysis tools like Google Analytics, Contentsquare to build engaging user experience.
- With a customer obsession mindset and strong analytical and observational skills, you are required to lead a team of 3 and deliver the customer-experience objectives for the company.
- Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties and Responsibilities
Set-up various frameworks, processes for running the UX analytics unit.
- Leverage customer behaviour data and draw inferences and hypothesis to create an exceptional customer journey and deliver superior experience.
- Setting priorities for various projects and leading the same.
Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.
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