Technical Support Engineer
3 days ago
• Position our products to customers looking for virtualization / application / cloud services monitoring solutions.
• Install, configure, and prove the value of our products in proof of concepts. Generate reports demonstrating the value of the solutions in solving key business problems for customers.
• Provide presentations and demonstrations of our products to prospective customers.
• Train prospective customers and partners on our products.
• Assist as required with post sales activities including implementations, troubleshooting, customizations and applying upgrades and patches at customer sites. Desired Skills and Experience:
• Two years of experience in Application Performance Management, Network Performance Monitoring, Requirements Analysis, ITIL and IT Service Management.
• Must be interested in working in a customer facing role.
• Must be interested in learning new technologies and applying them to solve real world problems.
• Must have experience in working with products support.
• Exposure to Citrix, VMware, and other virtualization technologies is required.
• Must be ambitious, competitive, energetic, confident; should be a results-oriented team player.
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