
Workplace Engineering Track Associate
1 week ago
Experience Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important Skills Required Excellent Communication skills (spoken and written) Handling the voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure
Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles.
Willingness to work in a rotational shift 24*7*365 Use Remote Desktop to assist the end users as required. Ability to efficiently and effectively understand the end users technical requirements, solid trouble shooting, problem solving and analytical skills, excellent pro-active verbal skills and communication skills. Willingness to work in a rotational shift 24*7*365 "
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Chennai, Mumbai, Pune, India Hexaware Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAltiris Endpoint Mgmt-Deskside;BMC Remedy;CITRIX;Google Apps Administration;Windows Administration Microsoft Exchange;Office 365 AdministrationAirwatch:MDM Deskside;IT Asset Management;Bomgar - Deskside;Microsoft MDM;Citrix XenServer;Citrix Xen Deskside;Citrix XenApp Deskside;Messaging and Collaboration;Vault;End User Computing Architecture;EUC Product...
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Workplace Engineering Track Engineer
2 weeks ago
Chennai, Mumbai, Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Overview:The On-Site Technical Support Specialist is responsible for providing Level 2 support for incident and service request resolution on customer sites. This includes troubleshooting, diagnosing, and resolving hardware and software incidents, as well as coordinating with the service desk, customers, and end users. The role focuses on ensuring that...
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Workplace Experience Associate
4 days ago
Mumbai, Maharashtra, India Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
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Track Engineer
2 weeks ago
Mumbai, Maharashtra, India Apurvakriti Infrastructure Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPosition:Track EngineerLocation:Mumbai, MaharashtraQualification:Diploma / Degree in Civil Engineering (mandatory)Experience:5–8 Years (preferably in track works, rail, metro, or infrastructure projects)Interested candidates can share their CVs at Role OverviewThe Track Engineer will be responsible for the execution, supervision, and quality control of...
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Associate Workplace Coordinator
1 week ago
Pune, India Daiichi Sankyo, Inc. Full time**Your work days are brighter here.** At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Associate Workplace Coordinator
1 week ago
Pune, India Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Security Track Engineer
2 weeks ago
Chennai, Mumbai, Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Security Analyst will support the project by analyzing security data, identifying vulnerabilities, and assisting in the implementation of remediation measures. The analyst will work closely with the security team to monitor threats and ensure the effectiveness of security controls. Key Responsibilities:- Leverage log data available in Azure Log Analytics...
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Product Tracking Associate
1 week ago
Marol, Mumbai, Maharashtra, India Shop global Full timePosition: Ecommerce Associate - Tracking (Assistant to Customer support) Location: Marol, Andheri East **Job Type**: Full-Time Joining: Immediate or within 15 days Salary - Up to 25K Job Responsibilities - Updating all Trackers properly (i.e., mCaffeine, Wow, Skull shaver) Checking pricing inventory of APIModify the existing catalog process to improve...
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Workplace Ambassador
2 weeks ago
Mumbai, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Internal Title - Workplace Ambassador Client Title - Workplace Ambassador Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in...
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Workplace & Facilities Specialist
2 weeks ago
Chennai, Tamil Nadu, India Appian Corporation Full time US$ 60,000 - US$ 80,000 per yearAppian is looking for a Workplace & Facilities Specialist to support the smooth, efficient, and professional operation of our office environment. This is a hands-on role ideal for someone who thrives in a fast-paced, people-focused setting and enjoys solving problems, improving processes, and ensuring an outstanding workplace experience for employees and...