Business Performance

What's The Role
As Business Performance & Portfolio Advisor, you will be the key link between tracking business performance and managing the services portfolio within Customer Solutions. Your role ensures that financial and operational targets are met, processes run smoothly, and the service catalog stays aligned with global and regional strategies.

What You'll Be Doing

• Track monthly and annual targets, OPEX, and KPIs
• Prepare Monthly Business Review content
• Investigate and resolve OTC issues (AP/AR, credits/debits)
• Create, track, and manage SKUs for service products
• Maintain and refresh the Offer Book
• Act as focal for PLM cycles
• Support annual planning cycles (roadmaps, MYPs)
• Serve as PMO for Product Prism/Pyramid
• Collaborate with Finance, Supply Chain, Sales, Marketing, Customer Operations
• Support supply chain activities (inventory, troubleshooting)

What You Bring

• Strong financial acumen and experience in business and financial planning.
• Proven ability to manage KPIs, reporting, and analytics.
• Hands-on experience with PLM processes and OTC cycles.
• Proficiency in GSAP, HANNA, Arriba, PriceFX, and financial reporting tools (e.g., Falcon).
• Excellent project management and stakeholder engagement skills.
• Knowledge of supply chain operations, inventory management, and logistics.
• Strong attention to detail and commercial acumen.

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.
What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are
Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach
Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values
At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.