Jewelry Merchandiser

About Our Client:
Like the multiple facets of a diamond, this corporate goes beyond the value chain by providing superior products, customer care and services that are acknowledged within the global jewelry industry. We are among the world's leading vertically integrated diamond and jewelry companies known for integrity, innovation and trust.

Job Title: Jewelry Merchandiser - Export Market

Education: Graduate (Creative Design School) or - Jewellery Designer

Experience: 4 - 7 Years

Location: Andheri Seepz

Working Days: Mon-Sat/ 17 Saturdays off annually

Roles & Responsibilities:

Product direction (Market Research / R and D/ Innovation):

• Conduct research for the trends and market preferences and present findings to PD and Sales teams.
• Follow various jewellery design publications, exhibitions, flyers, websites to understand new design trends, and ensure we capture all relevant trends in their market.
• Focus on innovation and creativity and balance it with core basics to get optimum results in terms of innovation and saleability.
• Create storyboards / pictures and present new ideas to sales and give briefs to designers.
• Understand where we stand as compared to our competition in terms of product finishing, elevations, new techniques, and present findings to the PD team as well as sales.
• Present concepts / market trend reports in a timely manner to the customers and monitor its feedback regularly (via meetings and mails).

Client Integration and Focus:

• Actively source for inputs from customers, sales and merchandising for improvements in product designs.
• Meet yearly and monthly targets.
• Follow up on all mails/ requirements from the associates or customers in a timely, proactive manner.
• Work closely and present ideas to Customers so we can "co-create" with them as much as possible.
• Handle Customer grievances and turn them into opportunities for us to Wow the customers.
• Actively source and create parameters, norms of service and product specifications for all customers.
• Follow the customer servicing norms made by the PD head.
• Ensure all due dates of Quotes, models, samples are met for customers.
• Add Value to customers business by understanding their market, customer base, business model, and presenting ideas that can bring them new business.
• Create a product that is appreciated by the associates, the end customers and finally results in optimum sales.

Product Development (Execution and effectiveness):

• Ensure that all Design creation is market and client relevant, creative, unique, practical, as per the price point requirements, as well as based on manufacturing and diamond guidelines.
• Work on client briefs and ensure the designs presented are a balance of classic (40%), creative (40%), and highly innovative ideas (20%).
• Ensure all relevant information from the client is passed on to the back office teams and accurately fed in the system for sampling.
• Follow through on sample development from concept to approval within the stipulated time and action calendar, sample due dates.
• Check all designs, corels, CAD, models and samples (that they are as per client requirements, and better in aesthetics than the rest of the competition in that category).
• Communicate the exclusivity of concepts to back office and system teams so they can be recorded and monitored.
• Get feedback from sales associates on samples and get it fed in the system.
• Monitor best seller and top sales reports and present analysis to the PD team and sales associates.
• Coordinate with the shooting team for presentation and photo shoot, in case of client request / need.
• Ensure we get the business from any Bid projects relevant in their markets:

Efficiency (Team efficiencies/ productivity/ motivation and training):

• Reduce errors of judgement or communication that cause rollbacks or rejections of styles and result in loss of efficiency for the team.
• Ensure the target is planned, run and fed in smoothly, and without fluctuations that cause bottlenecks or extreme pressure situations in any of the teams involved in the process.
• Attend weekly PD meetings to understand the big picture and challenges and positives from other teams.
• Motivate, train designers, CAD, and corel team members to enhance their performance by becoming their guide and develop them to take additional responsibilities
• Create a self training plan and a design training plan and present it to the PDC team and execute it.