Pizza Outlet Manager

Job Title: Pizza Outlet Manager

Department: Operations

Reports To: Operations Head

1. Role Summary

The Pizza Outlet Manager is responsible for overseeing daily operations of the pizza outlet, ensuring smooth functioning, high-quality food service, and customer satisfaction.

The role involves managing staff, maintaining hygiene and safety standards, controlling costs, and achieving sales and profitability targets.

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2. Key Responsibilities

A. Operations Management

Supervise day-to-day operations including kitchen, delivery, and dine-in (if applicable).

Ensure adherence to brand standards for food preparation, presentation, and quality.

Monitor inventory and place orders for raw materials and supplies as needed.

Maintain equipment and ensure timely servicing.

B. Team Management

Recruit, train, schedule, and supervise outlet staff (chefs, delivery personnel, cashiers, etc.).

Conduct regular staff meetings and performance reviews.

Motivate team to achieve sales and service targets.

C. Customer Service

Ensure fast, friendly, and accurate service to all customers.

Handle customer complaints and feedback professionally.

Implement strategies to enhance customer experience and loyalty.

D. Sales & Financial Control

Monitor daily sales, expenses, and profitability.

Achieve monthly sales targets and minimize wastage.

Prepare daily, weekly, and monthly performance reports.

E. Compliance & Hygiene

Ensure food safety, hygiene, and cleanliness standards are followed.

Comply with all legal, health, and safety regulations.

Conduct regular inspections and audits.

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3. Skills & Qualifications

Educational Qualification:

Bachelor's degree or diploma in Hotel Management / Business Administration preferred.

Experience:

2–5 years in QSR (Quick Service Restaurant) or food retail management.

Prior experience in pizza or fast-food brands (like Domino's, Pizza Hut, etc.) is advantageous.

Key Skills:

Leadership & team management

Customer service orientation

Sales & target focus

Inventory & cost control

Problem-solving & decision-making

Communication & interpersonal skills

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4. Performance Indicators (KPIs)

Sales growth and profitability

Customer satisfaction score

Order accuracy and service time

Staff turnover rate

Compliance with hygiene and safety audits

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