Front Office OPD/IPD Executive Required @ Hospital, Vasant Kunj

7 days ago

Delhi, Delhi, India Fortis Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Interested candidates can contact Ms. Neeharika at or can mail their resume at

  • Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
  • Registration: Complete the registration process in a timely and accurate manner
  • Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
  • MIS: Maintain and generate process related data as and when required by the HOD
  • Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
  • TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/corporates about status of payment. Update patients and doctors about status of authorization
  • Provide patients with information regarding advised investigations and procedures
  • Assist and direct patients that have come in for health check up
  • Manage and record time spent by patient as mentioned in the standard operating procedure
  • Co-ordinate for timely delivery of the report at the designated counter
  • Maintain service standards as specified in the standard operating procedure
  • Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
  • Interface with SRL Ranbaxy Lab and other diagnostic areas for patient's investigation reports
  • Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
  • Proactively distribute feedback forms and seek suggestions from patients/attendants
  • Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
  • Effectively utilize all communication systems
  • Adhere and contribute to cordial inter and intra team relations
  • Complete any other ad-hoc task assigned by the concerned superior

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