
Relationship Manager
21 hours ago
Airtel Business.KK>Customer Experience.Collections>Relationship Manager - Mid Market>KK-Bangalore-Emerald Building
Key Deliverables• To Ensure 100% service level adherence to business processes
• To increase Collection Efficiency : 0-60 days, 60-90 days
• To enhance the Revenue enhancement -Churn Control and Upsell.
• To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
• Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
• Reduce Suspense by efficient payment posting & virtual account management
• Track and monitor on corporate revenue performance of different products/services.
• Drive virtualization through PFH, Self-care and Paperless bill media.
Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications - Engineering Degree/ MBA/Business Administration in Marketing /Ops
Work Experience - At least 2-7 years of work experience in Telco Experience LevelMid Level
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