Store Manager

1 day ago

Durgapur Brick Field Asansol, India Apna Mart Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title : Store Manager

Location: Durgapur, Asansol, Raniganj WB

About Us:-

Apna Mart is leading Retail Grocery Store and we are committed to delivering exceptional customer service and maintaining high operational standards across our stores.

Overview: We are seeking a dynamic and experienced Store Manager to oversee operations at our retail location. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service. This role requires someone who can drive sales, manage staff effectively, and maintain high operational standards.

Roles & Responsibilities:

  • Oversee daily operations of the store, ensuring smooth and efficient workflow.
  • Set and achieve sales targets and goals, while maintaining profitability.
  • Recruit, train, and manage a team of retail staff members.
  • Create and implement strategies to maximize sales and customer satisfaction.
  • Monitor inventory levels and ensure stock availability.
  • Maintain high standards of store presentation and cleanliness.
  • Handle customer inquiries and concerns, resolving issues promptly.
  • Conduct regular performance evaluations and provide feedback to staff.
  • Ensure compliance with company policies and procedures.
  • Collaborate with senior management on strategic initiatives and marketing campaigns.

Skills Requirements:

  • Proven experience as a Store Manager or similar role in retail.
  • Strong leadership and managerial skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work flexible hours, including evenings and weekends.
  • Proficiency in MS Office; familiarity with retail management software is a plus.
  • Ability to motivate, guide, and support employees, fostering a positive work culture.
  • Addressing staff and customer conflicts with professionalism and empathy.
  • Ensuring staff is properly trained on company policies, customer service, and product knowledge.
  • Assigning tasks to team members according to their strengths and areas of expertise.
  • Clear and effective communication with customers, staff, and vendors.
  • Quickly addressing and resolving customer issues or dissatisfaction.
  • Ensuring excellent service to shoppers, resolving complaints, and maintaining a customer-first attitude.
  • Overseeing stock levels and ordering processes to ensure the store is well-stocked with the right products at all times.
  • Managing in-store promotions, product placement, and ensuring products are easily accessible and well-stocked.

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