Investor Services Officer

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at  

• Demonstrate basic email etiquette.
• Attend and complete all assigned trainings.
• Attend and participate in relevant internal and external calls.
• Process and index all pertinent emails accurately and efficiently.
• Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure assigned tasks are completed in a timely fashion.
• Ensure company policies and procedures are followed and compliant with applicable governance.
• Assist the department in mitigating the risks for errors.
• Assist in managing client's expectations and turnaround times by effectively communicating externally and internally.
• Review investor documentation such as, but not limited to, subscription agreements, transfer agreements, and redemption agreements, and provide comments for any missing information within the corresponding HUB Workflow.
• Maintain all investor documentation and Know Your Customer (KYC) documents on internal drives in an organized fashion.
• Create and maintain investors' Customer Relationship Management (CRM) data in systems.
• Communicate to your management any escalations in a timely manner.
• Demonstrate the ability to assist in posting documents on CorPro or 3rd party portals.
• Assist in training new hires.
• Participate and have the ability to provide relevant feedback in enhancements, testing, and projects.
• Assist in reviewing and provide feedback to colleagues' workflows.
• Serve as a backup to team as needed.
• Have the ability to handle complex clients with many nuances independently.
• Able to process and complete workload with minimal assistance.
• Ability to coordinate with DTCC/AIP platform to successfully complete the following tasks: creation and submission of Security General Profile to establish fund profile on AI, creation and submission of positions and activity files, and identify rejections and perform follow up.

• 2 to 5 years of relevant work experience.
• Associate or Bachelor's degree is preferred.
• Exceptional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize daily workload.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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