Full Stack Technical Lead

Description :

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, were reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Whether its through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If youre ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong :

- Build Amazing.

- Deliver Amazing.

- Live Amazing.

- Be Amazing.

As a Technical Lead within the Nextiva Platform Tenant Administration & Reporting, you will drive the technical direction and execution of key initiatives across our Administration & reporting needs.

This role is ideal for a hands-on engineering leader with a passion for scalable architecture, clean code, developer enablement, and operational excellence.

Who You Are : You are a seasoned full stack technical lead/software engineer with a proven track record of success in building and leading high-performing teams.

You possess a blend of technical expertise, strong leadership skills, and a passion for building elegant and efficient software solutions.

Key Responsibilities :

- Own the end-to-end technical delivery of complex projects from planning and architecture to development, deployment, and support.

- Collaborate with product and engineering leadership to define technical strategy, architecture, and roadmap for platform capabilities.

- Write clean, efficient, scalable, and maintainable code, and establish engineering standards for the team.

- Provide technical mentorship and guidance to engineers across the team, fostering a culture of quality, accountability, and continuous learning.

- Lead design discussions, code reviews, and sprint planning, ensuring alignment on priorities, architecture, and system design.

- Act as the technical point of contact for cross-team initiatives and guide effective integration of platform components with the broader SaaS ecosystem.

- Continuously improve the teams DevOps maturity, observability, and incident response practices.

- Partner with stakeholders to ensure delivery of secure, performant, and maintainable software aligned with business goals.

Basic Qualifications :

years of software engineering experience, including 2 years in a technical leadership or team lead capacity.

- Deep proficiency in Java, Spring Boot, and backend service development in distributed, cloud-native environments.

- Proven experience with event-driven architectures using Kafka or similar streaming platforms.

- Expertise in designing scalable and resilient microservices, REST APIs, and internal platform services.

- Strong knowledge of cloud platforms (AWS/GCP), CI/CD pipelines, containerization, and infrastructure-as-code.

- Proficiency with relational and NoSQL databases, caching strategies, and system performance tuning.

- Solid understanding of engineering quality practices, including unit testing, integration testing, and code coverage.

Preferred Skills :

- Experience leading cross-functional platform or infrastructure teams in high-growth SaaS environments.

- Strong hands-on experience in Java, Spring Boot, and backend service development for distributed systems.

- Strong system design skills and the ability to evaluate trade-offs in scalability, security, maintainability, and performance.

- Experience fostering engineering growth through 1 : 1 mentorship, peer learning, and review processes.

- Track record of delivery excellence, balancing velocity with stability and long-term maintainability.

Nextiva DNA (Core Competencies) :

Nextivas most successful team members share common traits and behaviors :

- Drives Results : Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.

- Critical Thinker : Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.

- Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards :

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.

We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Benefits :

Medical :

- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR.

- This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.

- Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.

- Coverage Type - Employee Only

- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000

- Free Cover Limit - 1.5 Crore

Work-Life Balance :

- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year.

- Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays

- Financial Security - Provident Fund & Gratuity

Wellness :

- Employee Assistance Program and comprehensive wellness initiatives

- Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M users worldwide.

Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform