Sr Executive

2 weeks ago

Bengaluru, Karnataka, India Econz IT Services Private Limited Full time ₹ 4,50,000 - ₹ 5,50,000 per year

About the role

The Senior Executive – Revenue Operations is responsible for ensuring smooth operational processes related to customer renewals, top-ups, reseller management, invoicing, and audits. This role focuses on revenue management and operational efficiency while supporting sales and customer-facing teams with timely updates, reports, and insights. The role also includes tracking and analyzing revenue-related data using tools like Looker Studio and HubSpot to facilitate informed decision-making and maintain compliance with internal SLAs.

Key Responsibilities:

Manage and process customer renewal requests efficiently, ensuring timely execution and maintaining customer satisfaction.

Handle additional license requests from customers, processing and updating systems as required.

Manage orders and invoicing for reseller clients, ensuring all transactions are accurately recorded and processed.

Prepare and manage yearly invoices for customers with multi-year agreements.

Handle special cases and flexi monthly agreements, ensuring compliance with company policies.

Track revenue generated from key accounts, including large customers, and provide regular updates to stakeholders.

Conduct monthly audits to reconcile incoming bills from Google and outgoing sales data, ensuring accuracy and alignment.

Maintain a consistent schedule for raising invoices and meeting SLA requirements.

Collaborate with the sales team to process orders for new business, ensuring smooth onboarding and invoicing of new customers.

Act as a liaison between the sales team and resellers, assisting with any operational queries or issues.

Maintain accurate records of sales transactions, renewals, and top-ups in CRM tools such as HubSpot.

Utilize Looker Studio and other tools to create and maintain dashboards that track operational performance, revenue trends, and SLA adherence.

Perform revenue mapping and reconciliation to ensure data accuracy and completeness.

Maintain and update customer information, order details, and revenue data in trackers, CRM, and internal systems.

Identify gaps in operational workflows and recommend improvements to enhance efficiency.

Ensure adherence to compliance policies and regulatory requirements while optimizing revenue operations.

Who we are looking for

Bachelor's/Master's degree in business, finance or related degree preferred

3 - 5 years of work experience in revenue operations, sales support, or a related field.

Proficiency in Looker Studio, HubSpot, and CRM systems for data management and analysis.

Strong analytical and problem-solving skills to manage and reconcile complex revenue data.

High level of accuracy in revenue tracking, reporting, and invoicing.

Excellent communication skills to coordinate with sales teams, resellers, and internal stakeholders.

Ability to manage multiple tasks and priorities within tight timelines.

Willingness to learn and adapt to new tools, technologies, and processes.

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