SwiftWin - IBM Watson Assistant

Role - IBM Watson Assistant

Experience - 3+ Years

Location- Pune , Onsite

We are seeking an experienced IBM Watson Assistant Developer to design, build, and maintain AI-powered conversational agents that enhance our customer service and user engagement. The ideal candidate will have a strong background in natural language processing (NLP), chatbot development, and integration with various platforms and APIs.

• Design and Development:
  • Design and develop conversational flows using IBM Watson Assistant.
  • Define and train intents, entities, and dialog nodes to optimize conversation accuracy and relevance.
  • Implement best practices for natural language understanding (NLU) to enhance the chatbot's performance.
• Integration:
  • Integrate Watson Assistant with external systems such as CRMs, databases, and third-party APIs to retrieve and store information.
  • Work with RESTful services and JSON/XML for seamless communication between the chatbot and other platforms.
• Testing and Optimization:
  • Conduct thorough testing of chatbot interactions to ensure accuracy, user satisfaction, and error handling.
  • Monitor and analyze conversation logs to identify areas for improvement and retrain models as needed.
• Deployment and Maintenance:
  • Deploy the chatbot across various platforms such as websites, mobile apps, and messaging apps.
  • Monitor chatbot performance post-deployment and make necessary updates and optimizations.
• User Experience:
  • Design intuitive and user-friendly conversational experiences that align with business objectives.
  • Gather feedback from users and stakeholders to refine and improve the chatbot.
• Documentation and Reporting:
  • Create and maintain comprehensive documentation of the chatbot's architecture, design, and integration processes.
  • Provide regular reports on chatbot performance metrics and improvement strategies.
• Collaboration:
  • Work closely with cross-functional teams, including product managers, UX designers, and software developers, to align chatbot features with business goals.
  • Collaborate with AI/ML engineers to incorporate advanced machine learning models into the chatbot.

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees are a plus.
• Proven experience in developing chatbots using IBM Watson Assistant or similar platforms.
• Strong understanding of natural language processing (NLP) concepts and techniques.
• Proficiency in programming languages such as Python, JavaScript, or Java.
• Experience with API integration and working with RESTful services.
• Familiarity with cloud services (IBM Cloud, AWS, Azure) is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a team environment.

• Experience with Node-RED for building and orchestrating services.
• Familiarity with machine learning and AI models.
• Knowledge of user experience (UX) design principles for conversational interfaces.
• Experience in deploying chatbots on multiple platforms (web, mobile, messaging apps).

About Swiftwin

We are leading technology solutions provider in software development that helps customers over data integrity, transaction visibility, information security and business process management . Our solution frameworks and accelerators are the prime movers enabling real-time process visibility, reducing process cycle time and optimizing end-to-end business processes. You are in safe hands as Integrity is our Middle Name and deem your success as our success.

We specialize in Omni Channel, Cloud Services, Enterprise Integration, BI & Analytics, Security & Compliance, Project Management, ITSM & Data Center Services.

We are partnered to Demandware, Oracle Commerce Cloud, Magento, Talend, Cloudera, Tibco, Kony etc.

With our Thought Advisory-led approach to business solutions, we help our clients make better and timely decisions on their business priorities; be it tactical or be it strategic, or cost economical initiatives, or a productivity enhancement drive, or a risk & compliance program. Bottom line, We focus our energy over clients to translate those priorities into custom-built solutions that helps customers focus on their core business activities, get them accelerated growth and speedy time to market.