Associate Director

We are seeking a talented individual to join our Insurance Operations team at MMA. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director – Insurance Operations (Grade F)

We're seeking an Associate Director – Insurance Operations who is ready to work with complex & diverse insurance work. The candidate will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level and clarity on stakeholder expectations to ensure success in this role. This position requires coordination with key stakeholders across business and functions to determine development needs of various stakeholder groups, and develops, and ensures training is crafted for the right audience, at the right time, through the right channel, in a consistent and engaging format.

We will count on you to:

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided

• Ensure adherence to monthly tests to evaluate colleagues a regular interval

• Identify best practices that are followed across the industry and tailor them as per our needs

• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.

• Develop and identify problem areas in process and develop preventive measures

• Determines best method and channel to address various training needs.

• Ensure adherence to performance matrix

• Drive team performance and delivery quality results

• Maintain business SLA and quality needs of the process

• Ensure adherence of self and team to RTO expectation

• Highlight process challenges in a timely manner

• Liaison with deputy managers and drive results

• Maintain staffing and forecasting needs of process

• Identify opportunities of learning in process and tag preventive measures

• Analyze root cause of issue and form action plans.

• Lead and ensure deadlines are met

• Ensure conflicts if any, are resolved

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company

• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information

• Demonstrate clear understanding of regulatory requirements

• Proactively ensures compliance with regulatory and risks framework

• Adheres to policies, guidelines and operating procedures

• Keeps own knowledge and expertise up to date and relevant

• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

• 10+ years of experience in leading team and people management

• Preferred - US insurance industry and process experience

• Excellent communication skills

• Good Facilitation skills

• Ideate and identify opportunities

• Willingness to work in 2.30PM to 11.30PM or 6:30 PM to 3:30 AM shift

What makes you stand out:

• Excellent Program Management skills

• Experience in designing development programs

• High expertise in facilitating development programs

• High attention to detail

• Engaging with crowd and identifying areas where assistance is required

• Being competent in one of the Marsh US processes

• Any Insurance related certification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan Agency, a business of Marsh, is a leading provider of business insurance, employee health & benefits, retirement & wealth, and private client insurance solutions across North America. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly "anchor days" where the entire team meets in person at the site office.