Head of Software Engineering

JOB DESCRIPTION

Position Title:
Head of Software Development

Reports to:
COO

Shift Timings:
8 AM Eastern to 5 PM Eastern (flexible)

POSITION DESCRIPTION

We are seeking an experienced Technology Leader to serve as the Head of Software Development. For One of our Client. He/She will set the strategic technology direction for the organization and drive multiple product development teams responsible for new and existing customer-facing software and SaaS products. The role reports to the COO and will work in close collaboration with fellow executive staff members, Product Development, and Marketing to drive the organization's client-facing products toward continued growth.

This role will lead a multi-national team of 65+ staff, including Software Engineering, Technical Product Management, Quality Assurance, Project Management, and Documentation. Past experience in a mixed environment of on-premise and cloud-based products is highly valued.

Trusted Advisor

Leverages subject matter expertise in the Microsoft development stack and broader product landscape, solutions, and strategy to address customer needs. Partners with internal industry experts to strengthen understanding of the industry. Utilizes deep customer insights to drive significant impact, share knowledge with the virtual team, and promote customer business perspectives.

Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all levels of the organization. Drives action to ensure internal teams understand and respond to insights. Escalates pressing customer issues to internal stakeholders to facilitate appropriate solutions and capabilities.

Roles and Requirements

• Leads technical strategic planning to maximize business goals through development and deployment of all products and services.
• Leads creation of the software solutions vision for the business going forward.
• Defines development standards, organizational structure, and methodologies, and coordinates architecture and planning across multiple product lines.
• Collaborates closely with the business and customer segments to understand market requirements and translate strategic and product priorities into technology roadmap plans.
• Manages prioritization of strategic objectives with operational and client-facing support for multiple teams and products.
• Mentors and oversees personnel development plans for all technical staff.
• Provides clear forecasts and technical roadmaps to the executive team and executes against those plans.
• Works within a strongly collaborative environment, negotiates challenges, identifies risks, and provides associated mitigation strategies.
• Oversees budget planning, resource allocation, and capital spend in alignment with overall business requirements.
• Able to roll up their sleeves, understand code, and provide guidance to the development organization to solve complex problems.

POSITION REQUIREMENTS

Required Skills:

• 12+ years of leadership experience in software development, including planning, building, launching, and supporting multi-release complex software products sold commercially to external clients.
• Extensive knowledge of the Microsoft development stack, including but not limited to C#, .NET, Visual Studio, TFS.
• Solid understanding of the latest technologies impacting software development.
• Experience delivering client-facing products using cloud services, particularly Microsoft Azure; AWS or Google Cloud Platform experience is also suitable.
• Experience with Agile development processes, particularly SCRUM methodology.
• Experience leading multi-national development organizations, including in-house staff and contract positions located on-shore, off-shore, and in hybrid structures.
• Strong communication skills.
• Experience managing budgets aligned with strategic business goals and product delivery timelines.
• Experience in customer-centric product design; experience with Contextual Inquiry or similar customer-focused development processes is a strong plus.

Education Levels/Credentials:

Undergraduate or graduate degree in computer science or another technical field. A graduate business degree is a strong plus but not required.

Physical/Remote/Travel Work Environment

• Headquarters at Greensboro, NC, USA
• India Office
• Travel required:
  Occasional