Senior Customer Success Manager

2 weeks ago

Bengaluru South Karnataka, India Jones RecruitZo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience:
7+ Years

Industry:
IoT / EV / Technology / Mobility Sectors

About the Role

We are looking for an enthusiastic and client-centric
Senior Customer Success Manager (Senior CSM)
to support and guide the Customer Success function. In this role, you will manage key client relationships and escalations, onboard new customers, drive revenue strategies, and lead continuous improvement initiatives to elevate client satisfaction. You will also mentor and support the team. This position plays a key role in building long-term, strategic partnerships and delivering value consistently.

Responsibilities
Client Engagement

  • Ensure day-to-day deep engagement with key clients, fostering strong relationships and gathering insights.
  • Handle escalations for major accounts with timely, effective resolutions.
  • Oversee onboarding for new clients.
  • Create and conduct client training sessions to maximize product adoption and value.
  • Build long-term client loyalty and advocacy.

Team Mentorship & Development

  • Guide Customer Success Managers (CSMs) to gather meaningful insights and uphold high standards.
  • Lead team discussions to refine service processes and improve delivery.
  • Develop and track KPIs for performance, account penetration, and customer satisfaction.

Strategy & Growth

  • Drive account expansion through targeted upsell and cross-sell strategies aligned with client goals.
  • Use analytics to identify high-growth accounts, manage renewals, and minimize revenue leakage.
  • Collaborate with product teams to integrate customer feedback and enhance product relevance.

Behavioural Traits

  • Solution-oriented and hands-on, with strong problem-solving abilities.
  • Excellent at connecting with clients and internal teams.
  • Approachable, supportive, communicative, and transparent.
  • Organized, detail-oriented, and capable of managing multiple accounts efficiently.
  • Skilled in resolving complex customer issues with professionalism and sensitivity.
  • Adaptable and able to thrive in a fast-paced environment.

Requirements

  • 7+ years of experience in Customer Success, preferably in IoT, EV, automotive, or technology sectors.
  • Strong focus on customer engagement, stability, and resolution.
  • Excellent verbal and written communication skills.
  • Ability to guide clients and team members effectively.
  • Strong organizational skills with attention to detail.
  • Proven experience handling complex escalations.
  • Ability to balance multiple client engagements smoothly.

Work Culture & Benefits

  • The environment encourages continuous learning, skill development, and growth. The culture values respect, collaboration, humility, innovation, and open communication. Employees are supported with wellness programs, insurance benefits, and an inclusive, positive workplace.

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India, Karnataka Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru South, Karnataka, India Zylu Business Solutions Private Limited Full time

    Job description- Customer Service ExecutiveAbout the companyZylu is a fast-scaling SaaS platform helping salons grow smarter through digital toolsfor booking, marketing, and business operations. We serve salon partners acrossIndia and the Middle East, and we're looking for a proactive Customer SuccessManager to help drive retention, satisfaction, and...

  • Senior Customer Success Manager

    7 days ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager- Function : Customer Success- Job Location : Whitefield, Bangalore- Reporting to : Lead - Customer Success- Shift timings: : (1 PM - 10 PM IST)About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...

  • Senior customer success manager

    2 days ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...

  • Senior Customer Success Manager

    7 days ago

    Bengaluru, India Zluri Full time

    Senior Customer Success ManagerFunction : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer SuccessShift timings: : (1 PM - 10 PM IST)About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management,...

  • Senior Customer Success Manager

    1 week ago

    Bengaluru, India Zluri Full time

    Senior Customer Success Manager Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...