Desktop Engineer
2 weeks ago
Role Overview:
The Desktop Engineer will be responsible for the installation, configuration, maintenance, and support of end-user hardware, software, and operating systems. You will provide Level 1 and Level 2 support to internal users and ensure timely resolution of technical issues, either onsite or remotely.
Key Responsibilities:
Technical Support & Troubleshooting
- Provide hands-on support for desktops, laptops, printers, and peripheral devices (Windows and/or macOS)
- Troubleshoot hardware and software issues related to OS, applications, drivers, and connectivity
- Respond to IT service requests and incidents in a timely and professional manner (on-site or via remote tools)
Installation & Configuration
- Set up and configure new systems for employees, including OS installation, user profiles, software, and hardware
- Assist with user onboarding and offboarding (email setup, access rights, device provisioning)
- Manage and support mobile devices, VoIP phones, and endpoint security solutions
Collaboration
- Work closely with network, systems, and service desk teams to resolve complex issues
- Assist in IT infrastructure projects such as system upgrades, office moves, or software rollouts
Nice-to-Haves:
- Experience with macOS or Linux environments
- Familiarity with ITSM tools like ServiceNow, Jira Service Desk, or Freshservice
- Knowledge of imaging tools (e.g., MDT, WDS, Acronis)
- IT certifications (e.g., CompTIA A+, Microsoft MTA/MCSA, ITIL Foundation)
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