Account Manager

About the job

We are looking for an enthusiastic and passionate Account Manager to work with us. Your main responsibilities will include shaping the company's overall approach to our 360-degree services from start to finish and overseeing multiple projects across departmental and organizational boundaries. You will be expected to perform extensive market research to gather valuable insights and identify industry best practices, then translate those findings into clear strategies and measurable goals. As an Account Manager, you will work with the marketing & creative teams.

Client Management:
Serve as the primary point of contact for all client communications and relationship management.

·       Daily client communication and updates

·       Building trust and long-term relationships

·       Timely follow-ups and proactive issue resolution

·       Regular client satisfaction check-ins

Client Retention:
Ensure long-term client engagement and repeat business.

·       Conduct regular review meetings with clients

·       Understand client pain points and solve proactively

·       Maintain high satisfaction scores

·       Flag early signs of dissatisfaction and act on them

Upselling / Cross-Selling:
Identify opportunities to offer additional services to existing clients.

·       Understanding the client's business goals to pitch relevant solutions

·       Conversion ratio of upselling opportunities

·       Collaboration with internal teams to create strategic upsell plans

·       Documented pipeline of potential upsells clients

New Business Development:
Drive new revenue by onboarding clients or expanding into new business units.

·       Networking and lead generation

·       Proposal development and pitching

·       Closing deals and converting leads

·       Smooth onboarding and transition to internal teams

Project & Team Management:
Lead cross-functional teams to deliver client projects on time, within scope, and to the client's satisfaction.

·       Defining roles, timelines, and deliverables for each project

·       Ensuring team collaboration and communication

·       Escalation management

·       Internal resource planning and allocation

Scope of Work Planning and Delivery (Monthly/Quarterly/Yearly):
Define and align deliverables with the client's business objectives and ensure timely execution.

·       Preparing detailed Scope of Work documents

·       Monitoring milestone-wise delivery

·       Reviewing performance against quarterly and annual goals

·       Documentation and reporting

Training and Development of Junior Executives:
Mentor and guide junior team members to ensure their growth and effectiveness.

·       Conduct onboarding sessions and knowledge transfers

·       Provide feedback and coaching

·       Identify training needs and coordinate with HR/management

·       Delegate responsibilities for development purposes

Account-wise P&L Management:
Maintain and improve the profitability of each client account.

·       Budget preparation and cost tracking

·       Profitability analysis per project/account

·       Controlling scope creep and resource allocation

·       Billing and collection coordination

Leadership Skills:
Inspire confidence internally and externally, setting a benchmark for others to follow.

·       Strategic thinking and vision alignment

·       Decision-making under pressure

·       Conflict resolution and team morale management

·       Representation in client pitches and senior meetings

Job Type
: Full-time

Location: Kochi (Onsite)

Experience: 4 plus years