Assistant Retail Store Manager

23 hours ago

Jaipur, Rajasthan, India JUSTDOGS® Full time

The Assistant Retail Store Manager supports day-to-day store operations and ensures an excellent customer experience across
retail sales, inventory management, spa services, and home deliveries
. This role requires someone who is
comfortable handling pets
and can lead the floor with energy, discipline, and strong execution.

Key responsibilities1) Customer experience & sales

  • Greet and assist customers, understand pet needs, and recommend the right products/services.
  • Drive store sales through cross-sell and up-sell (nutrition, grooming, hygiene, accessories).
  • Handle billing, returns/exchanges, and customer queries smoothly.
  • Ensure shelves, displays, and merchandising are always store-ready.

2) Inventory & store operations

  • Maintain stock availability: receiving, inwarding, tagging, shelving, and stockroom discipline.
  • Track stock levels, fast/slow movers, and expiry-sensitive products (FEFO handling).
  • Conduct cycle counts and assist in periodic stock audits.
  • Reduce shrinkage, damages, and expiry through proper storage and checks.

3) Spa operations (pet grooming)

  • Support spa booking management: appointments, slot utilization, and customer follow-ups.
  • Ensure hygiene, safety, and service quality standards are met.
  • Coordinate with groomers/therapists on schedules, service packages, and add-ons.
  • Handle basic service queries and convert walk-ins into spa bookings.

4) Home deliveries & omnichannel coordination

  • Manage home delivery orders: picking, packing, dispatch coordination, and delivery TAT.
  • Coordinate with warehouse/central team for replenishments and transfers when needed.
  • Ensure accurate order fulfillment and minimize cancellations due to stockouts.

Requirements

  • Experience:
    1–4 years in retail operations/sales (pet retail, FMCG retail, pharmacy, QSR, or lifestyle retail preferred).
  • Skills:
    customer handling, basic inventory control, operational discipline, and strong communication.
  • Comfort with pets is mandatory
    (dogs/cats); prior pet retail/spa exposure is a plus.
  • Basic computer skills (POS billing, Excel/Google Sheets, WhatsApp coordination).

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