Team Leader

1 week ago


Bhayandar Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Roles & Responsibilities:

  • Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets
  • Monitor team performance and provide timely feedback and coaching
  • Ensure adherence to process SLAs, quality benchmarks, and compliance requirements
  • Handle escalations and coordinate with internal departments for resolution
  • Generate and analyze performance reports to identify improvement areas
  • Conduct regular team huddles, performance reviews, training sessions & keep the team morale up

Desired Candidate Profile:

  • Graduate in any discipline (Preferred: B.Com or BBI)
  • Minimum 2–3 years of experience in BPO industry
  • At least 1 year of experience in a team handling or supervisory role in a non-voice process
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Experience working with CRM tools and ticketing systems
  • Ability to analyze data and derive actionable insights
  • Strong leadership and team management capabilities
  • Excellent communication and interpersonal skills
  • Ability to manage performance and drive accountability
  • Time management and multitasking abilities

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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