Team Leader
1 week ago
Roles & Responsibilities:
- Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets
- Monitor team performance and provide timely feedback and coaching
- Ensure adherence to process SLAs, quality benchmarks, and compliance requirements
- Handle escalations and coordinate with internal departments for resolution
- Generate and analyze performance reports to identify improvement areas
- Conduct regular team huddles, performance reviews, training sessions & keep the team morale up
Desired Candidate Profile:
- Graduate in any discipline (Preferred: B.Com or BBI)
- Minimum 2–3 years of experience in BPO industry
- At least 1 year of experience in a team handling or supervisory role in a non-voice process
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Experience working with CRM tools and ticketing systems
- Ability to analyze data and derive actionable insights
- Strong leadership and team management capabilities
- Excellent communication and interpersonal skills
- Ability to manage performance and drive accountability
- Time management and multitasking abilities
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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