tcs
23 hours ago
Company Description
NTTTA is a leading health, wellness, and fitness company based in Launceston, Australia. We are committed to promoting a healthy lifestyle and well-being for our clients. Our expert team is dedicated to providing top-notch services and personalized fitness programs designed to meet the unique needs of each individual. Join us in our mission to help people achieve their health and wellness goals.
Role Description
This is a full-time on-site role located in Annavaram for a Technical Customer Support (TCS) Specialist. The TCS Specialist will be responsible for providing exceptional customer service and technical support through various communication channels. Daily tasks include troubleshooting technical issues, assisting customers with product-related inquiries, documenting support interactions, and collaborating with internal teams to enhance customer satisfaction.
Qualifications
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage and document support interactions effectively
- Experience with CRM systems and customer support tools
- Ability to work well within a team and independently
- Prior experience in customer support roles, particularly in the health, wellness, and fitness industry, is a plus
- Bachelor's degree or related certification in IT, Computer Science, or a related field
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