Assessor Team Lead

Job ID:42925

Location:LRQA - Sao Paulo, Alphaville

Position Category:Assessors

Position Type:Employee Regular

Who We Are

At LRQA, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will conduct a broad range of environmental and social supply chain audits to support impact-driven responsible sourcing programs. Supplier transparency is part of LRQA's DNA to understand risk exposure associated with social compliance issues. We constantly develop innovative solutions to uncover and manage risk from social and environmental to building, electrical and fire safety. LRQA was the first firm to integrate anonymous worker surveys into the assessment process creating the industry's first integrated assessment. LRQA has developed EiQ to create predictive models to assess risks of unauthorized subcontracting, human trafficking, labor unrest, and other key risk issues. LRQA has also developed the first KPI-based monthly monitoring program to show the links between business performance issues and social non-compliance. When a supplier needs more guidance our Capacity Building experts design holistic and custom improvement plans to create long-term solutions.

Job Overview at a Glance

LRQA is looking for an Assessor Team Lead, Responsible Sourcing, in Brazil for an excellent opportunity to work in a multinational organization, that is growing consistently and rapidly. The Team Lead will initially focus on growing a network of trusted assessors (both full-time and contractors) and ensuring consistency and delivery. Then the team lead will also support growth in region by interacting and devising strategies for growth with the responsible sourcing leadership.

Who You Are

Are you thrilled by the idea of working in a business that aims to tackle the world's biggest challenges? Do you want to work:

• on environmental, social and governance issues
• with an amazing team of like-minded creative thinkers
• in a fast-paced dynamic environment
• for some of the biggest and most forward-looking brands in the world

Responsibilities

Team Leadership & Development

• Supervise and mentor audit staff, providing training and performance feedback
• Allocate resources and manage audit schedules in discussion with the scheduling team
• Foster a culture of continuous improvement and accountability
• Shadow full-time and contractor audit staff in line with global quality requirements during onboarding and at least annually
• Build and maintain a relationship with high performing contractors
• Support contractors and staff maintaining and/or getting necessary certifications (e.g. CSCA status)
• Ensure audit staff meet key performance indicators as well as APSCA requirements

Continuous Improvement and growth

• Support sales leadership on recommendations on pricing and other strategic initiatives for corporate and direct to factory sales
• Liaise on the team's behalf to make suggestions for process improvements and support implementation of the changes
• Answer key technical questions from internal and external stakeholders as they arise

Audit Planning & Execution

• Conduct audits as needed
• Book travel in accordance with assigned schedule
• Conduct an opening meeting with management outlining scope and client expectations
• Interview management to understand facility practices
• Conduct a facility walkthrough to observe facility practices
• Review documentation that demonstrates practices
• Interview workers (ideally in native language or with the use of a translator) in a sensitive but impartial way to verify and explore practices
• Triangulate data across data sources to come to an informed conclusion on practices
  • Presenting results to facility management
• Advise companies on ways to improve working conditions for workers
• Write comprehensive reports in English (and local language CAPs) for each assessment, in a timely and accurate manner
• Provide clients, facility, vendor, and fellow staff necessary clarifications on the audit results or the report in a professional, timely, and accurate manner
• Finally, meet Key Performance Targets related to report turnaround time, report quality, and budget.

Qualifications

• 4-year college degree in a major of Law, HR, Occupational Health and Safety or Environment /Advanced degree is preferred
• Minimum five (5) years of experience in social compliance auditing
• Minimum 200 social compliance audit days (verifiable)
• CSCA Auditor Status
• Must have valid driver's license
• Ability to travel 70% of the time
• Strong business acumen
• Solutions oriented and customer oriented
• Effective problem solving and negotiation skills
• Excellent verbal and written English and Spanish
• Adaptable and flexible
• Comfortable in various industries e.g. manufacturing, food & beverage
• High degree of proficiency with Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools
• Maintains a global perspective and is culturally sensitive and aware
• Highest level of personal and professional integrity and ethics.
• Comfortable with confrontation, with a diplomatic and easy demeanor
• Ability to operate in a multi-cultural environment with persons of varying socio-economic status
• Ability to handle sensitive and confidential information.
• SA8000 Auditor Certification, RBA, BSCI Certification or equivalent is a plus

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).