Program Manager – Customer Experience

3 days ago

Bengaluru, Karnataka, India Indofast Energy Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We're looking for a
Program Manager – Customer Experience
to lead high-impact programs that elevate how customers engage with INDOFAST. You will map customer journeys, identify gaps, and drive initiatives that improve satisfaction, reduce friction, and create seamless experiences across every touchpoint.

What You'll Do

  • Map customer journeys to spot pain points and opportunities.
  • Drive CX improvement programs end-to-end, from ideation to execution.
  • Partner with Product, Tech, Ops & Support teams to deliver impactful changes.
  • Use data and customer insights (NPS, CSAT, VoC) to measure and improve experiences.
  • Own initiatives with accountability for outcomes, timelines, and quality.

What We're Looking For

  • 3+ years' experience in program management, CX, or operations (logistics/e-commerce/tech preferred).
  • Bachelor's degree (MBA a plus).
  • Strong in journey mapping, process improvement, and stakeholder management.
  • Analytical mindset; proficient in Excel/SQL, with exposure to BI tools (Tableau/Power BI).
  • Familiarity with CX platforms (Zendesk, Freshdesk, Medallia, etc.) is a bonus.

Why Join Us?

High-impact role shaping EV customer experience in India

Work directly with senior leadership & cross-functional teams

Career growth in a fast-scaling, innovation-driven environment

Location: Bangalore (on-site)

About INDOFAST

INDOFAST, a 50:50 joint venture between
Indian Oil Corporation Ltd. (IOCL)
and
SUN Mobility
, is building India's largest interoperable battery swapping network. With smart batteries and IoT-enabled swap points, we are eliminating long charging times, reducing upfront EV costs, and solving range anxiety—accelerating India's shift to clean mobility.

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