Senior Business Analyst + Project Manager

Position Overview

We're seeking a versatile Senior Business Analyst with strong project management capabilities to join our team building AI-driven healthcare solutions. This hybrid role is perfect for someone who excels at both detailed requirement analysis and project execution. As we scale, this position will evolve to focus primarily on business analysis while mentoring additional team members.

Key Responsibilities

Business Analysis (60%)

• Requirements Engineering
• Elicit, analyze, and document detailed functional and non-functional requirements
• Create comprehensive BRDs, FRDs, and technical specifications
• Develop user stories with clear acceptance criteria in Azure DevOps
• Map complex healthcare workflows (RCM cycles, credentialing processes, patient journeys)
• Design process flow diagrams, data flow diagrams, and system architecture diagrams
• Healthcare Domain Analysis
• Document healthcare-specific requirements (HIPAA, HL7, FHIR standards)
• Analyze integration requirements with EHR/PMS systems
• Create data mapping documents for healthcare data exchange
• Identify compliance checkpoints in product workflows
• Research and document competitor features and industry best practices
• AI/ML Requirements
• Define conversational flows for AI agents
• Document prompt engineering requirements and expected AI behaviors
• Create test scenarios for AI responses and edge cases
• Define success metrics for AI agent performance
• Work with ML engineers to document training data requirements

Project Management (30%)

• Agile Delivery
• Facilitate scrum ceremonies (standups, sprint planning, retrospectives)
• Maintain product backlog and sprint boards in Azure DevOps
• Track sprint velocity, burndown charts, and team capacity
• Coordinate releases and deployment schedules
• Manage dependencies between India and US teams
• Stakeholder Coordination
• Create and maintain project roadmaps and release plans
• Prepare weekly status reports for leadership
• Coordinate UAT sessions with US healthcare clients
• Schedule and facilitate requirement gathering sessions across time zones
• Manage stakeholder expectations and communication

Team Leadership (10%)

• Mentor junior analysts as team grows
• Establish BA best practices and templates
• Create knowledge repository for healthcare domain
• Train team on US healthcare workflows and terminology
• Build reusable requirement templates for common features

Required Qualifications
Must-Have:

• 6-8 years of experience with at least 3 years as Senior BA
• 2+ years of project management/scrum master experience
• Experience in healthcare IT or healthtech products
• Strong technical aptitude (ability to read API documentation, understand databases)
• Expertise in Azure DevOps or similar ALM tools
• Advanced skills in Visio, Lucidchart, or similar diagramming tools
• Excellent written and verbal English communication
• Experience working with US clients/stakeholders
• Proven ability to manage multiple projects simultaneously

Preferred:

• Healthcare domain certifications (CAHIMS, CPHIMS)
• Agile certifications (CSM, CSPO, PMI-ACP)
• Experience with AI/ML projects or conversational AI
• Knowledge of US healthcare regulations (HIPAA, HITECH)
• Experience with EHR/PMS integrations
• SQL skills for data analysis
• API documentation experience

Technical Skills:

• Azure DevOps (mandatory)
• JIRA/Confluence
• Microsoft Office Suite (advanced Excel)
• Postman or similar API testing tools
• Basic SQL for data validation
• Wireframing tools (Figma, Balsamiq)

Key Competencies

Analytical Excellence

• Break down complex healthcare workflows into manageable components
• Identify gaps between current and future state
• Strong problem-solving and critical thinking
• Attention to detail without losing sight of big picture

Communication Bridge

• Translate between technical teams and business stakeholders
• Present complex information simply
• Facilitate productive meetings across cultures and time zones
• Create clear, concise documentation

Execution Focus

• Self-starter who can work independently
• Comfortable with ambiguity in startup environment
• Ability to prioritize in fast-paced setting
• Results-oriented with strong follow-through

Healthcare Acumen

• Quick learner of healthcare terminology and workflows
• Understanding of provider pain points
• Awareness of regulatory implications
• Patient-safety mindset

Success Metrics

First 90 Days:

• Complete domain knowledge transfer on US healthcare systems
• Document current state of NeoScribe and create improvement roadmap
• Establish requirement templates and project tracking systems
• Build relationships with key stakeholders in India and US

First Year:

• Deliver 3 major product releases on schedule
• Achieve 90% stakeholder satisfaction on requirement clarity
• Reduce requirement-related defects by 50%
• Build comprehensive healthcare workflow library
• Successfully onboard and mentor 2 junior BAs
  Maintain