CSAM Manager

2 weeks ago


Bengaluru, Karnataka, India Microsoft Full time ₹ 20,00,000 - ₹ 25,00,000 per year

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Customer Success Account Management (CSAM) Manager, you lead a high performing team of Customer Success Account Managers (CSAMs) in our India Region, in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth

This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
  • Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
  • Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
  • Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
  • Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
  • You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
Qualifications

Required Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience

Preferred Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • 5+ years relevant work experience within customer industry
  • 3+ year(s) people management experience
  • 3+ year(s) experience managing a consumption portfolio
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.


  • CSAM Manager

    2 weeks ago


    Bengaluru, Karnataka, India Microsoft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant...


  • Bengaluru, Karnataka, India Connectpro Management Consultants Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Own and execute all quality assurance activities across the product lifecycle from new productintroduction (NPI) through volume ramp, sustaining production, and product EOL.• Drive qualification strategy including HTOL, HAST, TC, and ESD/EMC based on JEDEC, AEC-Q100and customer-specific standards.• Lead internal audits, MRB, Change Board reviews, and...


  • Bengaluru, Karnataka, India DXC Technology Full time

    Key Responsibilities Oversee the complete software asset lifecycle from procurement through retirement ensuring accurate inventory management Conduct regular software license compliance audits to identify discrepancies and mitigate risks of non-compliance Lead the implementation configuration and continuous improvement of SAM tools including SAM Pro...

  • Lab Manager

    2 days ago


    Bengaluru, Karnataka, India Apple Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The people here at Apple don't just build products, they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...


  • Bengaluru, Karnataka, India DXC Technology Full time

    Key Responsibilities Maintain accurate software asset inventories using enterprise SAM tools e g ServiceNow SAM Pro Flexera Snow Manage the end-to-end software lifecycle acquisition deployment maintenance and retirement Analyze software usage data to optimize licensing and reduce unused or underused software Ensure ongoing compliance with...


  • Bengaluru, Karnataka, India Empower Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...


  • Bengaluru, Karnataka, India Connectpro Management Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Quality Assurance ManagerLocation: BangaloreSchedule: Full Time | Shift: Day | Travel: Occasional Job Description:As Quality Assurance Manager, you will lead the company's quality and reliability strategy, ensuring our RFIC and mixed-signal products exceed industry benchmarks. You will architect and continuously improve the Quality Management...


  • Bengaluru, Karnataka, India Cross Identity Full time US$ 90,000 - US$ 1,20,000 per year

    Role: Customer Success Assurance ManagerExp: 8+ years in Customer Success / Technical Support, with 3+ years managing teamsLocation: Bangalore, India (Work from Office)Reporting To: Chief Technology OfficerTeam Size: 15-20 Customer Success & Support SpecialistsScope: Global Customer Base, Priority on Indian Enterprise AccountsAbout Cross IdentityCross...


  • Bengaluru, Karnataka, India Microsoft Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Sr. Cloud Solution Architect - Data & AIBangalore, Karnataka, IndiaDate postedSep 30, 2025Job number1884400Work site3 days / week in-officeTravel25-50%Role typeIndividual ContributorProfessionCustomer SuccessDisciplineCloud Solution ArchitectureEmployment typeFull-TimeOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and...


  • Bengaluru, Karnataka, India ExxonMobil Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...