Assistant Manager Branch Operations

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

• To ensure timely and error free reporting of transactions received at the ISC.
• Act as a point of Escalation and keep a track of high aging cases for the locations mapped and ensure responses are sent in line with complaints Policy.
• To ensure the locations mapped are uniformly following BAU & are strictly adhering to audit requirements.
• To have regular meetings with MFD's to create awareness of self-service options & latest regulations.
• To use the CRM(SFDC) appropriately & ensure team uses it to capture all activities, complaints, queries & monitor ageing & tagging accordingly.
• To Handle Institutional desk, if applicable & ensure institutional transactions are handled as per the set process. Ensure daily coordination with corporate customers and provide best in class services.
• Manage customer communication effectively to ensure timely resolution.
• Explore and suggest initiatives that contribute to achieve customer delight.
• Interact closely with Mutual Fund Distributors and Sales team to ensure that there is no lapse in service.
• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner.
• Enhance Customer Service experience through increased sensitivity in managing customer/ distributor interfaces.
• Ensure appropriate record keeping of documents and all branch Controls are maintained in a manner that no adverse comment is marked in Audits.
• Contribute to projects assigned and complete the same as per the Project plan.

Qualifications

• A Graduate/ postgraduate with minimum of 2 yrs. of experience in Finance Industry
• NISM Series V-A mutual fund Distributors certification
• Experience in Customer interface
• Trained in MS office
• Communication skills and command over the English language

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management (India) Private Ltd