Analyst/Senior Analyst

1 week ago

Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 12,00,000 per year

JOB TITLE: Analyst/ Sr. Analyst BI Analytics

DEPARTMENT: Business Intelligence

LOCATION: Mumbai (Malad)

REPORTS TO: Assistant Manager BI Analytics

SHIFTS: UK Shifts/ Canadian Shifts

JOB PURPOSE:

BI Analytics will be responsible for conducting statistical analysis and highlighting areas of concern in terms of Contact Centre statistical parameters; and providing regular analytics support to the team and external stakeholders

PRINCIPAL ACCOUNT-ABILITIES:

  1. To conduct statistical analysis and highlight areas of concern in terms of Contact Centre statistical parameters

  2. To provide analytics support to stakeholders

  3. To manage and perform daily Business Intelligence (BI) activities

  4. Driving Improvements (Self & Team)

KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED

Functional Skills and Competencies:

  • Understands and knows the industry/organization and business drivers that impact the organization.
  • Understands basic project management techniques and knows how to implement these techniques.
  • Displays strong research orientation and is familiar with various research methodologies and fundamentals such as Data Collection Methods, Measurement and Scaling Techniques, Sampling Fundamentals, Analysis of Variance and Covariance, Multivariate Analysis Technique, etc.
  • Ability to adapt quickly and effectively to changing plans and priorities of the department.

Technical Skills and Competencies:

  • (Mandatory) Has experience and knowledge of coding in SQL (MS SQL Server / MySQL)
  • (Mandatory) Understands and knows statistical analysis using tools and programming languages - R and Python (Preferred).
  • (Mandatory) Understands and knows machine learning algorithms.
  • Performs end-to-end analytics that include data analysis, cleansing, ETL with Python, modelling, development, testing, and implementation. (Preferred)Knows web scraping with Python.
  • (Mandatory) Has experience and knowledge of coding in SQL (MS SQL Server / MySQL)
  • (Preferred) Understands and knows statistical analysis using tools and programming languages like R / Minitab / SAS / SPSS / Weka / Python
  • (Preferred) Understands and knows machine learning algorithms.
  • Performs end-to-end analytics and reporting solutions that include data analysis, cleansing, ETL, modelling, development, testing, and implementation.
  • Knows how to do large scale data mining (multi-million row data sets), reporting and knowledge discovery.
  • Demonstrates strong Excel capabilities, with pivot tables, data tables, excel functions and scenario modelling.
  • Knows how to work with VBA in EXCEL

EDUCATION & EXPERIENCE REQUIRED:

Education

  • (Minimum) Graduation
  • (Preferred) Post Graduation in a quantitative field such as statistics, mathematics, etc.

Experience

  • Minimum of 2-4 years experience of which at least 2 years should be in a data analytics related role.

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