Process SME

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Process SME is responsible for evaluating, analyzing, and optimizing IT Asset Management (ITAM) processes across the hardware and software asset lifecycle. This role ensures the organization's asset management processes are aligned with industry best practices, governance requirements, and business objectives. As a Process SME, the individual will assess current-state capabilities, identify gaps, and define target-state process models that enhance control, compliance, and cost-efficiency.Required Technical and Professional ExpertiseKey Responsibilities:ITAM Process Assessment & Maturity Evaluation:· Lead the assessment of current ITAM processes including hardware, software, procurement, deployment, usage, reclamation, and disposal.· Conduct workshops, interviews, and documentation reviews to evaluate process effectiveness, compliance, and alignment with best practices (e.g., ITIL, ISO · Develop process maturity models and scorecards to benchmark current performance and identify gaps.Process Design & Optimization:· Recommend improvements to ITAM processes, controls, and workflows to address inefficiencies, risks, and non-compliance.· Define future-state process maps, RACI matrices, and governance models that support scalability and standardization.· Ensure alignment of ITAM processes with related domains such as CMDB, procurement, finance, and security.Governance & Policy Alignment:· Review and refine ITAM-related policies, standards, and procedures to support audit readiness and regulatory compliance.· Ensure that process improvements are aligned with internal governance frameworks and external compliance requirements (e.g., SOX, GDPR, software licensing).Stakeholder Engagement & Enablement:· Partner with asset owners, ITSM teams, procurement, and finance to drive adoption of recommended process improvements.· Deliver clear and actionable assessment reports and process documentation to executive and operational stakeholders.· Facilitate training and workshops to promote awareness and understanding of ITAM process roles and expectations.Tool Alignment & Process Integration:· Assess how ITAM tools (e.g., ServiceNow, Flexera, Snow) support or hinder current processes and recommend adjustments.· Ensure process design is effectively integrated with supporting technologies and automation platforms.
Your Future at Kyndryl
As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

· 10+ years of experience in IT Asset Management or IT Service Management with a focus on process design and evaluation.· Deep understanding of ITAM lifecycle processes, including request, acquisition, tracking, compliance, and disposal.· Experience performing process maturity assessments, gap analyses, and workflow optimization.· Familiarity with ITAM/ITSM platforms such as ServiceNow, BMC Remedy, Flexera, or Snow Software.· Strong knowledge of relevant standards such as ITIL, ISO/IEC 19770, and ISO 20000.· Excellent skills in stakeholder engagement, process documentation, and cross-functional collaboration.

Preferred Skills and Experience:

· ITIL v4 Certification (especially Specialist: High Velocity IT or Create, Deliver & Support)· ISO 19770 Foundation or Practitioner Certification· Experience with audit and compliance assessments in software and hardware asset environments· Six Sigma or Lean Process Improvement certification· Ensures ITAM processes are efficient, transparent, and auditable.· Reduces cost and risk by enhancing process maturity and closing compliance gaps.· Lays the foundation for automation, integration, and continuous improvement of IT asset operations.

 

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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