SME Automation, Vendor Services

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time
Amazon Vendor Services (AVS) is seeking a highly analytical and technically proficient Subject Matter Expert (SME) with deep expertise in automation and catalog management to lead the development of scalable, long-term analytical and operational infrastructure. This role is pivotal in driving efficiency across AVS by building automation tools, developing self-service analytics solutions, and eliminating manual processes to enable strategic decision-making.

As a SME, you will work closely with internal stakeholders and global functional teams to design and implement end-to-end workflows that improve key AVS vendor metrics. Your focus will be on enhancing catalog health, content accuracy, streamlining operational processes, managing evolving business requirements, and ensuring high-quality, SLA-aligned service delivery. You will also champion process excellence mechanisms and scalable solutions that support AVS's mission of driving vendor growth and satisfaction through a sustainable and efficient e-commerce partnership.

Key job responsibilities
Design and implement robust analytical frameworks that support end-to-end automation across key operational and catalog management processes.

Build scalable, automated systems and self-service reporting tools to enable data-driven decision-making across product, program, and operations teams.

Partner with cross-functional teams to identify automation opportunities and convert manual reporting processes—especially those related to business metrics, catalog health, selection onboarding, and content enrichment—into scalable, repeatable solutions.

Support catalog optimization and operational efficiency through automation and process standardization.

Conduct in-depth analysis to uncover trends, patterns, and root causes that inform strategic planning and automation design, with a focus on catalog accuracy, completeness, and discoverability.

Enable proactive monitoring and exception management through automation to surface issues such as missing content and selection gaps, and optimize performance in real time.

Maintain clear, up-to-date documentation and automation playbooks to ensure continuity and operational readiness.

Stay current with emerging analytics and automation trends and recommend best-fit approaches to drive long-term scale in catalog and operations.

- 3+ years of program or project management experience
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Experience interpreting data and making business recommendations
- Experience using data to influence business decisions
- Knowledge of Microsoft Office products and applications- Experience with Tableau or other data tools
- Knowledge of Advanced Excel (Array and Statistical formulas)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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