Technology Solutions Engineer
4 days ago
The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry.
*Key Responsibilities:*
- Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies.
- Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions.
- Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices.
- Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup.
- Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process.
- Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry.
*Requirements:*
- Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field.
- Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP).
- Proven experience in developing best practices for business processes and creating repeatable playbooks.
- Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments.
- Experience in managing multiple campaigns/projects simultaneously.
- Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions.
Location - Chennai,Gurugram,Hyderabad,Indore,Mohali,Mumbai
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