
Customer Relationship Executive
2 days ago
Job Title: Customer Relationship Executive
Company: CoreKraft
Location: Kavunagar, Thondayad Mavoor, Medical College Rd, Kozhikode, Kerala 673017
Salary: ₹12,000 – ₹25,000 per month + Incentives
Additional Benefits (after probation):
Gym Allowance: ₹1,000/month
Timely Bonus: ₹500/month
Best Employee Award
Job Type: Full-time
Experience: Freshers can apply
About the Role:
We are looking for a motivated CRE to join our growing team at CoreKraft. You will be the first point of contact for potential clients, handling inquiries, providing solutions, and ensuring a seamless sales process from lead generation to after-sales follow-up.
Key Responsibilities:
- Lead Handling & Initial Communication
Manage enquiries from multiple sources: Google SEO, calls, WhatsApp, Instagram, and walk-ins.
Categorize leads based on quality and potential.
Professionally greet clients and introduce the company.
Collect detailed client information (Name, Organization, Segment, Quantity, Event Type, Date, etc.).
- Client Consultation & Relationship Building
Understand client requirements and offer suitable solutions.
Share product catalogues and quotations promptly.
Follow up regularly with non-converted leads to maximize closure.
Save client numbers and encourage them to save yours.
Build long-term relationships via greetings on birthdays, anniversaries, festivals, and occasional broadcasts.
- Order Confirmation & Process Coordination
Upon order confirmation, create a WhatsApp group with Sales Lead, Client, Accountant, Designer, Production, and Delivery teams.
Share sales order details, QR code, and bank details proactively.
Collect 70% advance payment and hand it over to the Accounts team.
Support other departments to resolve any client-related issues.
- After-Sales & Feedback
Ensure smooth delivery and client satisfaction.
Collect client feedback after order completion.
Encourage referrals and maintain positive post-sales engagement.
- Market Research & Strategy
Identify competitor strategies and analyze market trends.
Share insights with management to support strategic decisions.
Suggest improvements in sales approach and client handling.
- Internal Sales Coordination
Participate in regular internal sales meetings.
Review pipeline, pending follow-ups, and client feedback.
Collaborate with the team to improve conversion rates and client satisfaction.
Skills & Qualifications:
Fluency in English and excellent communication skills.
Good follow-up and convincing skills.
Ability to work in a team and adapt to a fast-paced environment.
Freshers with a passion for sales are encouraged to apply.
Why CoreKraft?
Attractive incentives and bonus structure
Employee recognition awards
Opportunity to grow with a dynamic team
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
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