Senior Technical Support Engineer

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description – Senior Technical Support Engineer - 3+ Years.

Key Responsibilities:

  • Provide expert-level support for Endpoint Security and DLP solutions.

  • Design, implement, and support deployments of Endpoint Security solutions in complex air-gapped environments, ensuring robust protection for offline critical infrastructure.

  • Integrate Endpoint Security platforms with client SIEM solutions for centralized event logging and streamlined security monitoring.

  • Manage deployments and migration of Microsoft 365 environments, ensuring smooth transitions with zero data loss.

  • Build and maintain automations to reduce manual workload and enhance ticket management efficiency.

  • Develop and maintain a comprehensive knowledge base for cybersecurity and IT solutions, improving first-time resolution rates and reducing repetitive queries.

  • Act as the primary technical liaison with global vendors, facilitating effective communication and driving timely resolution of escalated issues.

Required Skills & Qualifications:

  • Strong technical knowledge of endpoint security, DLP, and SIEM integrations.

  • Hands-on experience with Endpoint Security and DLP solutions.

  • Proven expertise in Microsoft 365 deployment, migration, and administration.

  • Strong troubleshooting, problem-solving, and analytical skills.

  • Excellent documentation and knowledge base creation abilities.

  • Ability to communicate effectively with cross-functional teams and external vendors.

Preferred Experience:

  • Prior exposure to support operations in cybersecurity and IT environments.

  • Experience in handling air-gapped or critical infrastructure deployments.

  • Familiarity with automation and process optimization in support functions.

Job Type: Full-time

Work Location: In person

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