GSI Implementation Specialist
5 days ago
Role Summary
We are seeking an
GSI
Implementation Specialist for Saner Products
who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the
Saner Platform
, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform.
Key Responsibilities
Partner Enablement
- Train and certify GSI partner teams on the Saner Platform—covering deployment, configuration, integrations, and best practices.
- Develop enablement assets such as playbooks, runbooks, solution blueprints, and knowledge articles for repeatable success.
- Conduct technical workshops, webinars, and hands-on labs for GSI consultants, architects, and delivery teams.
Co-Delivery with GSIs
- Participate in
 joint implementation projects
 with GSI partners to ensure successful deployment and knowledge transfer.
- Act as a technical advisor during initial projects until partners achieve self-sufficiency.
- Assist partners in customer requirement gathering, solution mapping, and architecture design.
- Provide technical oversight during proof-of-concepts (POCs) and pilot deployments.
Collaboration & Advocacy
- Act as the
 primary technical liaison
 between GSI partners and internal teams (product, engineering, sales, marketing, support & customer success).
- Represent Saner in GSI-led solution showcases, customer workshops, and technical deep dives.
Other Responsibilities
- Influence product roadmap with insights from GSI engagements.
- Conduct
 use case-driven, hands-on training sessions
 on Saner CVEM modules and enable customers to effectively utilize dashboards, reporting features, and operational workflows.
- Conduct
 environment assessments
 to understand customer infrastructure, network architecture, and endpoint management workflows.
- Collaborate with Sales teams during
 pre-sales activities
 to assess technical feasibility, scope requirements, and set accurate expectations.
- Create
 implementation plans and technical documentation
 that guide customers through the deployment process.
- Collaborate with
 Solution Architects
 to finalize deployment architecture, including
 on-premises, cloud, and hybrid models
 .
- Troubleshoot complex technical issues during implementation, working with Engineering teams to develop solutions when needed.
- Identify gaps and collaborate with Product teams for continuous enhancement of deployment processes.
- Guide customers on
 best practices for patch management, vulnerability remediation workflows, compliance configurations
 and other modules using Saner CVEM.
- Perform
 data onboarding and validation activities
 , ensuring scan coverage, patch repository setup, and policy configurations.
- Manage
 integration with third-party tools
 such as
 ServiceNow, Freshservice, Active Directory, Azure AD, WSUS
 and
 SCCM
 .
- Create, organize, and maintain
 deployment documentation, runbooks, and configuration templates
 to support consistent implementations.
- Provide
 post-deployment stabilization support
 and ensure a smooth handoff to the Support teams.
Partner-Facing Experience
•       Experience enabling Global System Integrators (GSIs) or large-scale delivery partners.
•       Ability to conduct technical workshops, solution trainings, and certification programs.
•       Co-delivery or shadow-delivery experience with partner teams.
Required Skills & Experience
- Experience
 in
 Implementation, Professional Services, Technical Support, or Systems Administration
 roles.
- Strong understanding of
 Endpoint Security, Patch Management, Compliance and Vulnerability Management
 processes.
- Hands-on experience with
 Windows Server & Desktop OS, Linux distributions (RHEL, CentOS, Ubuntu. Etc), and macOS environments
 .
- Good knowledge of
 Networking (TCP/IP, Firewalls, Proxies, DNS, VPNs)
 and enterprise IT infrastructure.
- Experience working with
 Directory Services
 (Active Directory, LDAP, Azure AD).
- Exposure to
 public cloud environments
 (AWS, Azure, GCP).
- Familiarity with
 ITSM tools
 like ServiceNow, Freshservice and integration concepts (APIs, Middleware).
- Working knowledge of
 SSO implementations using SAML
 , including integration with Identity Providers (IdP) such as Azure AD, Okta, Auth0, PingID or PingFederate. etc.
- Good scripting knowledge in
 PowerShell, Bash, or Python
 is an advantage.
- Good knowledge of
 Cybersecurity concepts
 and understanding of
 vulnerability classification standards
 such as
 CVE (Common Vulnerabilities and Exposures)
 and
 CCE (Common Configuration Enumeration)
 .
- Strong analytical and troubleshooting skills with a
 customer-centric mindset
 .
- Ability to manage multiple customer deployments and work in a
 fast-paced environment
 .
- Lead and execute end-to-end deployment of
 Saner platform
 across
 Windows, Linux, and macOS
 environments.
- Perform
 installation, configuration, and troubleshooting
 of Saner agents, middleware and integrations (e.g., ITSM, CMDB).
Nice to have:
•       Experience with Saner CVEM or similar vulnerability management tools or Patch Management Tools (e.g., Nessus, Qualys, Tenable).
•       Experience with compliance frameworks (PCI, HIPAA & NIST).
Soft Skills
•       Excellent communication, presentation, and knowledge-sharing skills.
•       Strong documentation and technical writing capabilities.
•       Collaborative mindset with the ability to influence without direct authority.
Experience
: 5 to 8 years
About You
- BSc/MSc degree in computer science
 , BE/M.C.A in a Computer, or a related field
 .
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