Implementation Specialist

5 days ago

Bengaluru, Karnataka, India Tars Full time

Join our Customer Success team as an Implementation Specialist Intern and play a crucial role in helping our customers successfully deploy AI agents that transform their operations. You'll work closely with Customer Success Managers to guide clients through their AI implementation journey, ensuring smooth adoption and maximum value realization.

This is a 6-month internship program designed to develop you into a full-time Implementation Specialist.

What will you be doing?

  1. Partner with Customer Success Managers and Solutions Engineers to onboard new clients and implement AI agent solutions

  2. Guide customers through technical setup including integrations, configurations, and workflow optimization

  3. Troubleshoot implementation challenges and provide creative solutions to complex customer problems

  4. Liaise with external and internal stakeholders: Act as a bridge between customer SPOCs and internal product/tech teams to help with integrations and deployments.

  5. Ticketing: You would be responsibe for addressing escalations and meeting administrative ticket service level agreements (SLAs) with our solution team's assistance.

  6. Become a conversational AI expert: Proactively assist customers by analyzing their data and proposing solutions for their problem statements and suggest next steps to increase value.

Who is a good fit ?

Experience: Recent graduate in Engineering, Computer Science, or related field or 1 year of experience in a similar role.

Technical curiosity - You don't need to be a developer, but you're comfortable with APIs, integrations, and learning new technologies

Problem-solving mindset - You thrive on figuring out creative solutions to complex challenges

Strong communication skills - You can explain technical concepts clearly to diverse audiences

Customer-first attitude - You're passionate about helping customers succeed

Detail-oriented - You catch potential issues before they become problems

Collaborative spirit - You work well with both technical and non-technical team members

Familiarity with SaaS tools, APIs, or automation platforms (bonus points for AI/ML exposure)

Interview Rounds

Round 1: Assignment and Profile Evaluation

Round 2: Interview with the CSM

Round 3: Interview with the Founders

Team Dynamics and Culture:

  • You will work with a small team of people across sales, customer success, and marketing functions.

  • Opportunities for promotion based on performance - we don't believe in arbitrarily keeping you in the same position for a fixed amount of time. If you perform, we promote and give you more responsibility.

  • Our culture is founded on respect, transparency, accountability, collaboration, and feedback with radical candour.

  • We're obsessed with communicating well with our users as well as within the team.

  • We love lean, iterative improvements, and success is measured by the value we create for our customers and the company.

  • We are a team of curious people who strive to keep up with the latest technology and industry trends. Tars is the place to be if you are a curious person as there is a culture of never ending knowledge sharing and in the team.

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