Customer Care Executive

3 days ago

Hadapsar, Maharashtra, India Baramati Agro Ltd Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Key ResponsibilitiesFranchise Customer Support

  • Serve as the first point of contact for franchise customers regarding product queries, service requests, and operational support.
  • Handle customer calls, emails, and messages with professionalism and empathy.
  • Resolve customer complaints by identifying issues and coordinating with appropriate departments.
  • Ensure timely follow-up and closure of all customer queries.

Franchise Coordination

  • Maintain effective communication with franchise partners to provide updates on orders, service status, and new policies.
  • Assist franchise outlets in understanding product details, offers, and processes.
  • Support franchisees during peak operations or special events.

Service Quality & Reporting

  • Record customer interactions and maintain accurate logs in the CRM/MIS system.
  • Prepare daily, weekly, and monthly reports on customer queries, issues, and resolutions.
  • Highlight repeated issues and suggest improvements to enhance franchise service quality.
  • Ensure compliance with company service standards and communication guidelines.

Order & Issue Management

  • Coordinate with logistics, sales, and technical teams to ensure timely order processing and delivery.
  • Track pending issues and escalate them when required.
  • Assist in tracking customer feedback and service ratings from franchise locations.

3. Skills & Competencies

  • Excellent communication (verbal & written) in English/Hindi/Local language.
  • Strong customer handling and problem-solving skills.
  • Ability to manage multiple franchise accounts simultaneously.
  • Good knowledge of MS Office (Excel, Word) and CRM tools.
  • Patience, empathy, and a customer-first approach.
  • Ability to work under pressure and meet timelines.

Job Type: Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

  • Customer Care Executive

    1 week ago

    Hadapsar, Maharashtra, India Clear skin Pvt Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    want Bengali, Assami Languages Candidates for customer care work who can read write and speak fluently Assami and Bengali Languages can Joine immediately. Freshers and Experience both are welcome Training will be provided. job location is Amnora Chembers Magarpatta Pune, please interested can connect on Job Types: Full-time, Permanent, FresherPay: ₹12,...

  • Document Verification Executive

    6 days ago

    Hadapsar, Maharashtra, India GRhombus Technologies Private Limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    The Document Verification Executive is responsible for reviewing, validating, and verifying customer or employee documents to ensure authenticity, accuracy, and compliance with organizational or regulatory requirements. This role involves careful attention to detail, the ability to identify discrepancies, and timely processing of document-related tasks....

  • Customer Care Representative

    14 hours ago

    Hadapsar, Maharashtra, India Genivis Remedies (I) Pvt Ltd. Full time ₹ 3,00,000 - ₹ 30,00,000 per year

    · Establish and maintain strong, long-term relationships with existing and potential business partners.· Maintain franchise KYC and other important documents· Conduct welcome calls to new franchise partners, providing them with key information.· Send welcome emails that include all advertising and marketing materials.· Organize and facilitate Zoom...

  • Chat Support Executive

    2 weeks ago

    Hadapsar, Maharashtra, India GRhombus Technologies Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    The Chat Support Executive is responsible for providing real-time assistance to customers through online chat channels. The role involves addressing customer inquiries, resolving issues, guiding users through products/services, and ensuring a high level of customer satisfaction. This position requires strong communication skills, problem-solving abilities,...

  • Sales Executive

    3 days ago

    Hadapsar, Maharashtra, India saveinpe24 innovation Pvt Ltd Full time ₹ 4,20,000 per year

    Job Summary:We are looking for an energetic and enthusiastic Sales Executive to join our growing team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are eager to build a career in sales. The candidate will be responsible for lead generation, cold calling, client engagement, and supporting sales activities across...

  • Sales Executive

    2 weeks ago

    Hadapsar, Maharashtra, India Online Munim Softwares Pvt. Ltd Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Job Title: Sales Executive (Inside Sales & Field Sales)Experience: 0 to 3 YearsLocation: PuneJob Type: Full-TimeAbout the Role:We are looking for enthusiastic and goal-oriented Sales Executives to join our growing team. This role includes both Inside Sales and Field Sales responsibilities. Ideal for freshers or candidates with up to 2 years of experience who...

  • Operations Executive

    1 week ago

    Hadapsar, Maharashtra, India iTech Scientific Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Operations ExecutiveCore ResponsibilitiesManage Amazon + Flipkart listings, suppressions, tickets, and catalog hygiene.Coordinate daily with Nagpur packing team for dispatch.Pack & dispatch website orders from Pune.Maintain accurate inventory across all platforms daily.Handle all customer calls (returns, exchanges, size queries).Oversee vendor coordination...

  • Tele Caller Executive

    2 days ago

    Hadapsar, Maharashtra, India Mithila Paints Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Description for Tele-Calling ExecutiveJob Title: Tele-Calling Executive (with min 0-1 years of EXPERIENCE)Industry: Paint IndustryLocation: MITHILA PAINTS PVT LTD, 5-floor, 514, Amanora Chambers, Hadapsar, Pune Job Type: Full-time/ Work from Office.Salary: ₹12,000 - ₹18,000 CTC per monthLanguage Requirement: Hindi and MarathiJob Description:Conduct...

  • Business Development Executive

    2 weeks ago

    Hadapsar, Maharashtra, India saveinpe24 innovation Pvt Ltd Full time ₹ 3,30,000 - ₹ 6,60,000 per year

    Job Title: Business Development ExecutiveLocation: Pune, Maharashtra, IndiaEmployment Type: Full-timeExperience: 1.5 years- 2 years aboveIndustry: IT Services & ConsultingJob Summary:FTFL Technology Pvt. Ltd. is looking for a dynamic and results-driven Business Development Executive to spearhead sales growth, identify new business opportunities, and foster...

  • Account Executive

    2 weeks ago

    Hadapsar, Maharashtra, India ATFEM Khetigaadi Pvt Full time ₹ 88,800 - ₹ 1,20,000 per year

    Accountant Executive :Role & responsibilities :1) Knowledge of TDS/ Booking keeping/ GST/ Accounting/ Accounting records and maintenance.2) Knowledge of billing and coordination with customer in submission of invoices etc.3) Daily prepare cheque for creditor of Expenses.4) Daily prepare cheque of Expenses5) Making Quotation, Performa invoices to client6) Ao...