Insurance Operations Specialist

2 days ago


Delhi, Delhi, India Fort Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Core Insurance Processes:

  • Manage policy issuance, renewal, certificates, endorsements, cancellations, and reinstatements.

Technical Skills:

  • Utilize EPIC and IMS systems for insurance management.
  • Manage insurance documentation using Imageright.

Quality Assurance:

  • Perform file quality checks and ensure process documentation accuracy.

Customer Service:

  • Ensure customer satisfaction and handle client inquiries and emails.

Reporting & Analysis:

  • Create and manage SLAs & TAT miss reports, project reports, and capacity management reports.

Team Management:

  • Enhance team knowledge, train new joiners, and support the team in meeting capacity targets.

Administrative Tasks:

  • Update SOPs and handle daily activities related to incoming tasks, capacity, and updates.

Sales & Support:

  • Support the sales team, find new clients, and assist with high-volume projects.
  • Requirements:
  • 3 years of experience with EPIC, IMS, and Imageright systems.
  • Knowledge of core insurance processes, including US homeowners insurance, and quality assurance.
  • Strong reporting and analytical skills.
  • Excellent customer service and communication abilities.
  • Proven team management and training experience.
  • Ability to handle administrative tasks efficiently.

Preferred Qualifications:

  • Prior experience with SLAs, TAT reports, and project reporting.
  • Background in risk management and sales support.

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