Resource Manager

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Resource Manager, you will be orchestrating the deployment and utilization of resources across various teams, ensuring they meet the targets and forecasts discussed with business units. You'll consult and collaborate closely with managers to optimize resource distribution and address complex staffing issues effectively. Throughout your role, you'll learn to enhance system processes, make informed capacity recommendations in early deal stages, and continuously improve resource management practices to maintain high data quality for strategic decision-making.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Resource Management: partnering with key stakeholders and account teams to ensure customers are delighted by their engagements through coordination of timely staffing to the highest standards from across the delivery organization. Work with account teams in the early stages of deal structuring to provide capacity recommendations in alignment with capacity outlook and constraints. Drives actions and contributes to the alignment of regional staffing strategies.

• Relationship Management: building strong relationships with key stakeholders and working within a rhythm of business that supports the planning and staffing activities. Makes recommendations to business stakeholders on skill/accreditation adjustment to meet business demands. Identifies actions and contributes to driving regional consistency. Contributes to regional workforce planning.

• Decision Making: provide accurate insights that support current and long-term resourcing requirements through high quality resource management data. Analyze resource data and identify capacity gaps within area of responsibility. Recommends and drives programmatic efforts to improve utilization performance within the region. Suggests improvements to regional processes and practices.

• Operational Excellence: provide accurate insights that support current and long-term resourcing requirements through high quality resource management data. Analyze resource data and identify capacity gaps; guides others on good practice. Leads capacity insight discussions.

• Problem Solving and Escalation Management: work with stakeholders to understand escalations and independently resolves complex staffing issues. Guides and supports team members in resolving staffing issues. Suggests regional processes and practices. Identifies escalation trends. Recommends and leads actions to address the trends and drivers of staffing issues.

Required/Minimum Qualifications

• Bachelor's Degree in related field AND 6+ years experience in consulting, client/project management, services delivery, or business development
• OR equivalent experience

Additional or Preferred Qualifications

• 2+ years resource management experienceBachelor's Degree in related field AND 8+ years experience in consulting, client/project management, services delivery, or business development OR equivalent experience
• 2+ years delivery management experience
• 2+ years resource management experience

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.