
Digital Adoption Programs Manager
7 days ago
Digital Adoption Programs
Vertical: Airtel Business
Function: Customer Experience
Role: Manager – Digital Adoption Programs
Job Description:
- Building plans for driving adoption of digital enablements (such as digital platforms, customer journeys etc.) with customers and internal users.
- Executing plans with field and respective functional teams to drive adoption of newly launched features and digital journeys
- Own the metrics to drive digital transformation of customer experience with clear focus on moving metrics once digital features such as on online self - serve platform, work force management tools etc. are available and made live.
- Present to leadership on the overall digital adoption plans and their execution status with well-defined actions to achieve the target metrics
- Ensuring feedback from users (customers or internal users) is fed back to the product teams for continuous improvement ensuring adoption of digital journeys
- Cross - functional working with multiple functions – product, network etc. & circle teams and driving high impact digital adoption programs.
Skills:
- Digital first & customer obsessed mindset
- Analytically strong with data driven problem solving approach
- Execution Excellence
- Experience on Digital Transformation will be an added advantage
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