Program Manager-Supply Chain

Job Profile: Program Manager-Supply Chain

Location: Gurgaon

Years of Experience: 6-10 years

About Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

About the Role

We are seeking an experienced and dynamic Senior Manager – Supply Chain Program Management to lead high-impact operations programs and drive execution excellence across our quick commerce supply chain network.

This role is suited for a hands-on operations leader with prior experience in quick commerce or e-commerce environments, capable of managing cross-functional programs, process improvements, and scalable execution models. The candidate must have previously led on-ground operations teams and delivered measurable improvements in efficiency, cost, and service levels.

Key Responsibilities

1. Program Leadership & Execution

• Drive strategic supply chain and operations programs from conception to delivery, ensuring on-time and high-quality execution.
• Translate business goals into structured project plans with clear deliverables, milestones, and ownership.
• Lead cross-functional collaboration across procurement, warehousing, last-mile, planning, tech, and finance teams.
• Build scalable processes and playbooks for new initiatives and network expansions.

2. Operations Excellence

• Identify and execute improvement opportunities in warehousing, fulfillment, and last-mile operations.
• Standardize and automate workflows to enhance operational throughput and accuracy.
• Define and track program KPIs — cost per order, OTIF, fill rates, inventory accuracy, and productivity metrics.
• Implement SOPs and governance mechanisms to ensure process adherence across cities.

3. Team Leadership & Stakeholder Management

• Directly manage a team of program and operations managers responsible for on-ground execution and process adherence.
• Partner with central and city operations teams to ensure flawless implementation of new programs.
• Drive a high-performance culture built on ownership, accountability, and continuous learning.
• Communicate progress, risks, and impact to senior leadership through structured reviews.

4. Data-Driven Decision Making

• Leverage data analytics to diagnose bottlenecks, optimize cost structures, and enhance customer experience.
• Collaborate with product and tech teams to build tools and dashboards for operational visibility and control.
• Develop and track business cases for new initiatives, validating ROI and long-term impact.

5. Scale & Network Expansion

• Support rapid rollout of new supply chain models, warehouses, or city launches.
• Establish best practices for vendor onboarding, inventory flow, and delivery reliability at scale.

Key Performance Indicators (KPIs)

• Program Delivery Timeliness & Impact
• Supply Chain Cost Efficiency
• Fulfillment & On-Time Delivery Rates
• Process Adherence and Standardization
• Team Productivity & Stakeholder Satisfaction

Qualifications & Experience

• Bachelor's degree in Engineering, Operations, or Supply Chain (MBA preferred).
• 6–10 years of experience in supply chain operations or program management, with at least 3+ years leading ops teams.
• Prior experience in Quick Commerce, E-commerce, 3PL, or Logistics startups is mandatory.
• Strong understanding of warehousing, last-mile delivery, inventory management, and supply planning.
• Proven ability to manage large-scale, cross-functional projects and deliver measurable outcomes.

Skills & Competencies

• Excellent program management and execution skills.
• Strong operations acumen and comfort with ambiguity.
• Analytical and data-driven approach to problem-solving.
• Strong stakeholder and team management skills.
• High ownership, bias for action, and ability to thrive in a fast-paced environment.

Why Join Us

You'll be at the heart of building a next-generation supply chain — fast, reliable, and intelligent — for one of India's most exciting quick commerce companies. This role offers the opportunity to shape strategic operations initiatives, lead teams, and drive transformation at scale.