Manager Operational Excellence LDC

14 hours ago

Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description Summary

Job Description Summary
As the Operational Excellence Manager for Lean Digital Core (LDC), you will manage the design, implementation, and continuous improvement of Medical Affairs processes. Your mission is to drive process excellence, ensure compliance, and deliver measurable improvements in efficiency, quality, and user experience across the Medical Affairs organization globally. You will support Global Process Owner Medical Affairs in successful delivery of improvements in Medical Affairs processes.

Job Description

Manager Operational Excellence LDC

Location – Hyderabad #LI Hybrid

About the Role:

As the Operational Excellence Manager for Lean Digital Core (LDC), you will manage the  design, implementation, and continuous improvement of Medical Affairs processes. Your mission is to drive process excellence, ensure compliance, and deliver measurable improvements in efficiency, quality, and user experience across the Medical Affairs organization globally. You will support Global Process Owner Medical Affairs in successful delivery of improvements in Medical Affairs processes.

Key Responsibilities:

  • Map, analyze and optimize existing Medical Affairs processes to eliminate inefficiencies and bottlenecks.

  • Re-engineer legacy processes into streamlined, standardized, and simplified global workflows applying Business Process Excellence methodologies.

  • Create and maintain process documentation in systems like ADONIS or other repositories.

  • Identify and champion opportunities for automation and digital enablement in Medical Affairs processes.

  • Collaborate with LDC cross-functional and country medical teams to translate Medical Affairs needs into User Requirements for system enhancements.

  • Support LDC implementation in Medical Affairs through various release stages of country engagement, release scoping to deployment and post go-live support.

  • Create relevant Medical Affairs governance documentation, including SOPs and Work Instructions.

  • Ensure adherence to internal guidance, policies, SOPs, NFCM and external regulatory  frameworks such as GxP.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Essential Requirements

  • At least 5 years of pharmaceutical experience.

  • At least 2 years of working in matrix environment and ability to support complex international multidisciplinary teams.

  • Experience of Process Mapping and Business Processes Management tools.

  • Experience utilizing digital tools and demonstrated digital savviness in support operational excellence  initiatives.

  • Familiarity in ERP systems preferred.

  • Strong tolerance for ambiguity, willingness to adapt.

Desirable Requirements

  • Strong tolerance for ambiguity, willingness to adapt,  willing to speak-up and challenge.

  • Successful delivery of agreed objectives in line with MEOG priorities and LDC releases.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Skills Desired

Building Construction, Clinical Practices, Clinical Research, Clinical Trials, Drug Development, Hazard Identification, Health Sciences, Immunology, Intensive Care UnIT (Icu), Internal Control, Internal Medicine, Job Description, Medical Information, Organization Skills, Patient Care, Stakeholder Engagement, Tcp/Ip Protocols, Utilization Management (Um)

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