Manager, Field Medical Excellence Operations

About Us:

Role Description:

The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgens Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgens mission of scientific excellence through high-quality operational delivery.

Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.

Roles and Responsibilities:

• Execute routine support activities for CRM platforms (Veeva/Salesforce) and reporting tools.
• Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
• Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
• Manage mailboxes, portals , and user requests globally, ensuring timely resolution and documentation.
• Contribute to system enhancement projects through testing, impact assessment, and documentation.
• Support ad hoc stakeholder requests , report generation, and data validation.
• Build wireframes and mockups for new system features and reporting capabilities.
• Perform basic data auditing and validation to support CRM data quality.
• Support internal and external country specific audits with accurate data with regulatory standards and company policies.
• Develop SharePoint-based tools and documentation in alignment with internal standards.
• Assist in designing and documenting CRM processes, business workflows, and system integrations.
• Participate in user training and onboarding activities for new field users.
• Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.

Basic Qualifications and Experiences:

Advanced scientific degree:

• Bachelors degree & 6 years of directly related industry experience OR

• Associates degree & 8 years of directly related industry experience

Functional Skills:

Preferred Qualifications:

• Foundational understanding of medical systems operations (MSO)
• Experience in report development using analytical tools such as Tableau or Smartsheet
• Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
• Familiarity with SharePoint design, testing, and documentation
• Strong written communication and technical documentation skills
• Experience in training content development and system documentation
• Exposure to system testing, QA, and validation practices
• Knowledge of system lifecycle management and basic IT governance
• Detail-oriented with a strong sense of ownership and follow-through

Competencies:

• Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
• Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
• Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
• Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
• Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
• Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
• Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
• Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.