Duty Manager

Company Description
Join us at Accor, where life pulses with passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.
We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.

Job Description
We are seeking a dedicated and customer-focused Duty Manager to join our team in Lucknow, India. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of service, and creating exceptional guest experiences.

• Oversee daily hotel operations, ensuring all departments work cohesively to meet guest expectations
• Manage and motivate front-line staff, providing guidance and support as needed
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Coordinate with various departments to resolve operational issues and improve service delivery
• Conduct regular property inspections to maintain cleanliness and safety standards
• Manage check-in and check-out processes, ensuring efficiency and guest satisfaction
• Monitor and optimize room inventory and occupancy levels
• Implement and enforce hotel policies and procedures
• Assist in training new team members and conducting performance evaluations
• Prepare and analyze daily reports on hotel operations and guest feedback
• Respond to emergency situations and make critical decisions when necessary
• Collaborate with other managers to develop and implement strategies for improving guest satisfaction and operational efficiency

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience
• Proven experience in a supervisory role within the hospitality industry
• Strong knowledge of hotel operations and industry standards
• Excellent customer service skills with a guest-centric approach
• Proficiency in hotel management software, preferably Opera or similar systems
• Outstanding leadership and team management abilities
• Exceptional problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Proficient in Microsoft Office Suite
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to remain calm and effective in high-pressure situations
• Demonstrated experience in conflict resolution and guest complaint handling

Additional Information

4-5 year of experience in branded hotels.