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Opening For Executive
2 weeks ago
1. Patient Reception:
Supervise and assist the front office staff in greeting and checking in patients and visitors, ensuring a positive and welcoming experience.
2. Appointment Scheduling:
Manage appointment scheduling processes, optimizing appointment availability and coordinating with medical staff to accommodate patient needs.
3. Patient Information:
Ensure that patients receive accurate and relevant information regarding hospital services, directions and any required paperwork.
4. Staff Supervision:
Oversee the front office staff, including receptionists, schedulers and information desk personnel, providing guidance, training and support.
5. Workflow Efficiency:
Implement and maintain efficient front office procedures to minimize patient wait times and improve the check-in and check-out process.
6. Patient Records:
Oversee the management and confidentiality of patient records, including verifying and updating patient information as necessary.
7. Complaint Resolution:
Address patient complaints and concerns, striving to resolve issues to the satisfaction of patients and their families.
8. Financial Transactions:
Oversee the collection of co-pays and other payments from patients, ensuring accurate and secure handling of financial transactions.
9. Reporting:
Prepare regular reports on front office performance, including metrics related to patient satisfaction and efficiency.
10. Compliance:
Ensure that front office operations comply with healthcare regulations, including patient privacy and other industry-specific requirements.
11. Collaboration:
Work closely with other hospital departments, such as patient care units, billing and administration, to coordinate and improve the patient experience.
manner.
Role & responsibilities
Preferred candidate profile
