Technical Specialist-Cloud

2 weeks ago

Noida, Uttar Pradesh, India Birlasoft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Area(s) of responsibility

JOB DESCRIPTION: Windows, AD and VMware professional
Job Responsibilities

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assists in analyzing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides onsite technical support to clients and provide field engineering services to clients
  • Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests
  • Installation , Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.
  • Managing data backup and recovery.
  • Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion
  • AD Domain controller migration 2008 to 2019.
  • Managing Active Directory and Group Policies.
  • Active Directory implementation and Administration.
  • Active Directory Backup and Restoration.
  • Experienced in DCPROMO process and configuring OU structure, Global Catalog server, directory services.
  • DNS administrations and troubleshooting skill
  • Working on Active Directory replication, GPOs and FSMO roles.
  • Creating new group policies as per the Customer request,
  • User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.

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