Senior Product Management Associate

Senior Product Management Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai.

Position Summary: We are looking for a Senior Associate, Product Management to join the product team for practice management sustenance within athenaCollector in Chennai. Your job will involve working with scrum teams to sustain and improve initiatives within the scope of practice management. This includes the ability to prioritize, successfully lead the team using agile processes and regular scrum ceremonies.

The Team: The Practice Management Zone owns a wide scope of initiatives that enable practice operational and revenue success. This includes practice user-facing workflows and core technical components for the creation and management of patient records, key pre-live and post-onboarding workflows such as enrollment, configuration, contract management, and revenue cycle reporting. We are a passionate group of product, engineering, UX, and analytics professionals driven to maximize revenue cycle efficiency and effectiveness for our customers.

The Opportunity: This Senior Associate, Product Management role focuses on sustaining and improving the functionalities owned within practice management. This includes fixing issues arising from customer feedback, escalations, and internal reports, delivering high-value product enhancements, and ensuring engineering excellence goals are met. But enough about us; let's talk about you. You are passionate about problem-solving and always take a customer-centric approach. You know how to work effectively with scrum team(s) and collaborate cross-functionally to deliver features. You can make tough trade-off decisions between scope and schedule while maintaining true focus on outcomes. You have demonstrated the ability to work as an agile PO with scrum team(s). Effective communication skills are important for success in this role.

Job Responsibilities:

• Serve as Product Owner for scrum team(s) covering the assigned product area, working cross-functionally to build a product that meets the expected outcomes and market needs
• Build, groom, and prioritize the backlog
• Define the outcomes for sprints and releases; create a release plan for the scrum teams
• Articulate crisp user requirements, user stories, and documentation
• Participate in scrum meetings i.e., daily stand-up, sprint planning, readouts, and retrospectives
• Work with both UX and Engineering to understand design or technology implications in solution ideas
• Communicate requirements and constraints and facilitate the team in brainstorming how to best satisfy customer and business needs
• Work with product leadership to recommend the best course of action to achieve intents
• Verify and provide feedback on requirements as delivered to ensure they are solving business problems
• Gain alignment from multiple stakeholders; recognise the need for alignment
• Understand product dependencies and negotiate trade-offs with the appropriate product managers

Typical Qualifications

• At least 6 to 8 years of overall experience, with 4 to 6 years in a Product Management role (within software product development preferred)
• Understanding of product management best practices, including agile development
• Understanding of the healthcare/health IT environment is a plus
• Excellent verbal and written communication skills, with the ability to lead through influence
• Demonstrated cross-functional and cross-geography collaboration skills
  

We're looking for someone who can

• Learn and adapt in a fast-paced environment while providing quality outcomes
• Work independently as well as collaborate on an extended, cross-functional team
• Own work and self-direct
• Contribute and drive towards structurally sound, scalable product solutions

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: