AIX Engineer

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Overview:
We are seeking a skilled and proactive AIX Administrator to join our 24/7 Operations Center, operating from the office. This role involves providing L2 level support, ensuring the health, availability, and performance of our AIX environments. The ideal candidate will have strong experience in AIX OS administration, patching, and troubleshooting, with the ability to react swiftly to alerts and resolve issues effectively
Roles and Responsibilities: Respond to and resolve support incidents, automated alerts, and product issues generated by monitoring tools. Perform AIX OS patching, upgrades, and vulnerability remediation to maintain compliance and stability. Administer and manage LPARs, VIOS, and HMC, including configuration, maintenance, and troubleshooting. Monitor system health and performance, addressing issues related to CPU, memory, storage, and networking. Support DR activities, system backups, and restore operations. Troubleshoot and resolve issues within the AIX technology stack using technical and analytical skills. Provide empathetic and customer-focused responses to internal and external stakeholders, acknowledging operational pressures. Ensure timely and effective communication of incidents to business units, leadership, and customers. Maintain and contribute to documentation, such as knowledge base articles, runbooks, and resolution steps. Log incidents, ensuring all necessary fields are completed, and close cases in line with SLAs/OLAs. Take ownership of technical issues and escalate them to higher support levels when needed. Identify opportunities for automation and process improvement Essential skillsets : 3–6 years of hands-on AIX administration experience in enterprise environments. Strong expertise in AIX patching, fix packs, and upgrades. Experience with LPAR, VIOS, and HMC administration. Proficiency in managing volume groups, file systems, and SAN connectivity. Experience in troubleshooting connectivity, performance, and OS-level issues. Familiarity with backup solutions (e.g., TSM, NetBackup, or Rubrik). Basic scripting skills (KornShell, Bash, or Python) for automation. Good communication skills and attention to detail. Analytical and problem-solving mindset with a strong team player attitude. Ability to prioritize workload and understand the importance of flexibility and customer service. Capability to troubleshoot and solve problems independently and escalate complex issues when required. Ability to work unsupervised when necessary, including on-call support outside of standard hours. Good understanding of Data Center facilities, AWS, and core infrastructure. Desirable: Exposure to PowerHA clustering and high availability setups. Experience with Cloud Technologies (AWS, Azure). Familiarity with system monitoring tools that support proactive interventions to prevent service impact. Understanding of ITIL or other service management frameworks. Previous experience working in a 24/7 Infrastructure Operations environment. IMPORTANT This position is work from Keyloop operational centre, requiring presence during all shifts, including nights and weekends as part of the 24/7 Operations Center and office cab transport is provided for all shifts Why join us? We're on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way An inclusive environment to thrive We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration
Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

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