Customer Support Executive

3 days ago

Maruti Udyog Gate Gurgaon DelhiNCR, India Avilox Jobs Gateway (OPC) Private Limited Full time ₹ 1,80,000 - ₹ 4,80,000 per year

Customer Care Executive (Voice Process)

Company: Leading BPO Organization

Location: [Add your city/location]

Salary Range: ₹15,000 – ₹40,000 per month (based on experience & communication skills)

Job Type: Full-time | Voice & Blended Process

⸻

About the Role

We are hiring Customer Care Executives for our Voice Process (Inbound/Outbound). The role involves handling customer queries, resolving issues, and ensuring excellent service delivery. Candidates with strong English and regional Gujarati communication skills will be given preference.

⸻

Key Responsibilities


• Handle inbound and outbound customer calls professionally and efficiently.


• Respond to customer queries, provide accurate information, and ensure customer satisfaction.


• Manage blended process (voice chat/email) as per requirement.


• Maintain records of customer interactions and transactions.


• Follow company procedures, policies, and scripts while communicating.


• Escalate unresolved issues to the appropriate department when necessary.

⸻

Eligibility Criteria


• Education: Minimum 12th pass or Graduate in any stream.


• Experience:


• Freshers with excellent communication skills are welcome.


• Experience in BPO / Customer Support / Voice Process preferred.


• Languages Required:


• Excellent command of English & Hindi (mandatory)


• Knowledge of Gujarati (preferred / added advantage)


• Communication Skills:


• Strong verbal communication and listening skills.


• Clear and confident voice tone.


• Ability to handle pressure and communicate effectively.


• Shift: Rotational shifts (Day/Night depending on process)


• Location: [Mention on-site / hybrid / work from home]

⸻

Salary & Benefits


• ₹15,000 – ₹40,000 per month (based on experience, fluency, and performance)


• Incentives and performance bonuses.


• Paid training provided.


• Opportunity to grow within the organization.

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