ServiceNow Senior Consultant/Developer

Role Description

General Requirements

Excellent analytical and communication skills

Work independently and as part of a team with other colleagues at all levels

Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution

Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand clients processes and business problems

Collaborate and coordinate with colleagues that are onsite at client location

Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment

Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen

Review user stories to understand requirements and technical architecture documentation for solution

Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements

Identify requirement gaps to maintain a high degree of quality in the solution build

Ensure that ServiceNow standard practices are utilized for all configuration and customization

Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities

Technical Requirements:

• ServiceNow platform Administration & Development experience

Developing, designing, configuring and rollout of new application modules, workflows, flow designer, Integration Hub, App engine studio, UI builder and catalog requests. Experience with Business Rules, Script Includes, UI page, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow

• Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
• Well versed with various ServiceNow products & platform capabilities.
• Design and implementation of provisioning workflows within the Cloud Provisioning & Governance (CPG) module in ServiceNow, managing the full lifecycle of cloud resources and ensuring automation across global environments.
• Architect technical solutions for the ServiceNow CPG module, ensuring seamless integration with global multi-cloud platforms including AWS and Azure, and supporting complex deployment scenarios.
• Configure and maintain ServiceNow CPG for effective cloud resource management, policy enforcement, and automated provisioning globally.
• Develop high-level architecture and custom applications to support ServiceNow cloud integrations, enabling scalable and secure multi-cloud solutions.
• Hands-on experience on at least two ServiceNow modules (ITOM, CPG and SAM Pro etc.)
• Automate administrative & operational, CMDB/Discovery tasks, MID Server administration
• Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external system using connectors would be given more preference.
• Develop UI/UX design, wire frames to support functional design including full documentation of user journey
• Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations
• Creates business and technical design specifications for implementation of the ServiceNow Platform
• Create the technical design documentation, build/configuration documentation and release notes
• Define the architecture and design elements for the implementation of ServiceNow solution (including design data/object models, technical workflow diagrams, access control models, etc.).
• Facilitate ServiceNow training and support team on complex system configuration
• You will collaborate with our clients to resolve their business problems by translating functional requirements into technical solutions.
• You will be responsible for end-to-end application design, workflow configurations, and customizations.
• Should have strong knowledge on how to move codes, update sets, solutions across Dev, UAT, and PROD environments
• Must have delivered more than 4 - 6 projects from scratch/requirement gathering to till go-live

Preferred Certifications:

ServiceNow Certified Administrator (mandatory)

ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, ITOM, etc.)